While many Certified Legal Nurse Consultants and attorneys are still on COVID-19 lockdown, it’s even more important than ever to communicate with your clients. The courts may be closed, but attorneys are still getting new cases, working on existing cases and advancing the discovery process on all of their cases. And they need to hear from you as the CLNC® consultant during the COVID-19 pandemic.
Last week I shared 16 things a Certified Legal Nurse Consultant should never say to an attorney-prospect. I hope you’re already using their sage advice with prospects. There are also things we should never say to our clients, so this week, six CLNC® consultants disclose 12 comments Certified Legal Nurse Consultants should avoid with attorney-clients. Maybe you’ve been tempted to make one or two of these 12 comments yourself. Read on to learn why you almost always want to avoid them.
Certified Legal Nurse Consultants never want to look foolish or say the wrong thing to an attorney-client. But what if it’s not you, but the attorney who requires redirection? In this blog I’ve asked 5 CLNC® Pros to share how they approach an attorney-client who is wrong. Here’s what they say:
I just hung up from mentoring a new Certified Legal Nurse Consultant regarding a med-surg case. After listening to her ramble aimlessly about the case for three minutes, I politely stopped her and said, “I would really like to help you solve your issue, but would you please describe the issue?” After a few more attempts at rambling and a lot more nudging by me to keep her focused, she finally got to the heart of the matter, and we dealt with it easily and swiftly.
One of the most famous paintings in history, DaVinci’s Last Supper, is about 13 well-known people sitting around a table sharing bread and wine. From the beginning of mankind people have used food as a way of bonding. The tradition of “breaking bread” goes back to before knives were present at the table. Bread was considered essential to life and it was the ultimate act of sociality to break or share bread with another party – friend, stranger or foe.
Lucky for me I love to eat out because my schedule often doesn’t leave me the choice of eating at home. Did I say I like to eat out? Let me say I just like to eat. I’m a total foodie, and as Tom says, “I can’t believe we’re eating lunch and you’re already talking about what’s for dinner!” My foodie ways have taken me to restaurants all over the world and in those adventures we’ve encountered both awesome and not so awesome servers.
You wouldn’t have a CLNC® business without your attorney-clients. And once you gain an attorney-client, you want to keep that client for life. A single attorney can represent hundreds of thousands of revenue dollars to you as a Certified Legal Nurse Consultant.
We are bombarded with thousands of messages and communications in a single day. So how can you possibly stay in the mind of attorney-clients who are bombarded with clients calling, staffers vying for their attention, email, texts and social media following them everywhere?
Congratulations on getting your first case! All you have to do is take action with these top 10 strategic measures and you’ll make your first legal nurse consultant job a success.
I recently mentored a Certified Legal Nurse Consultant who disappointed an attorney-client. She was having a pity party related to the humiliation she suffered.