With the 2013 NACLNC Conference Cruise coming we all have the chance to go scuba diving in Cozumel, Mexico home to some of the best snorkeling and diving you’ll ever experience. The upcoming Cruise reminds me of a personal story I wrote about how I learned to flex my agility and dive deep. Here it is.
One of my favorite attorney-clients represented a building owner who was being sued for more than $20 million dollars. Negligence was asserted due to a substantial crack in the sidewalk that resulted in the fall of a 30-year-old man. The gentleman died 27 days after the fall as a result of a subdural hematoma.
Yesterday I had to make a call to tech support for a product I was using that was giving me some issues. After about 40 minutes I worked my way through all the voicemail menus and, probably accidently, reached a live person. My “techie,” Bernard was “interested in genuinely helping me with the resolution of my issue” so I briefly described my problem and he asked me “to be waiting one minute” while he searched for the solution.
I suddenly realized the love relationship I had with the nursing job that I held so dear to me had come to an end. The differences were dividing our relationship between personal values and corporate goals. I knew that I was growing and had to move on.
Certified Legal Nurse Consultants engage in a variety of communications with a variety of people. We discuss cases with our attorney-clients, CLNC subcontractors and attorney-prospects. The key to having an effective conversation is not just listening, but also engaging and knowing when to end. One of the Institute’s customer service representatives told me about the time he spent almost an hour speaking with a prospective CLNC consultant. He listened to her talk about her life, family and dissatisfaction with her current nursing position. They talked about legal nurse consulting and the freedom it provides and they just talked, but according to Evan, he did a lot more listening than talking.
A recent whitepaper I reviewed explained that the top three subject lines for “phishing” email have to do with bank account, credit card activity or security notifications. Phishing emails look like they come from a legitimate organization, such as your bank or credit card company. This is designed to scare you and set you off-balance so that you take a rash step like clicking on the included links because you’re focused on the fear – not the quality of the message.
One of the 5 Promises I made when I started my legal nurse consulting business was to take action every day. But when I talk about taking action every day, I’m not taking about buying office supplies or creating the perfect office. While those are certainly laudable actions – they’re not moving your CLNC business forward.
Talking with Certified Legal Nurse Consultants and CLNC students, I sometimes hear things that take my breath away. The most recent incident occurred when a student asked whether or not she could cite Wikipedia in her work product.
I’m sure that almost every Certified Legal Nurse Consultant either gave or received a new electronic gadget of some type for the holidays. It may be an iPad or other tablet, a new iPhone or even a Surface tablet. But once the fun starts and you’ve learned how to use it, it’s almost guaranteed to run short on power.
It’s hard to believe that the 2013 NACLNC Conference will be here before we know it! This is going to be a special cruise on the Oasis of the Seas, one of the largest ships afloat, and with so many activities you’ll never be able to do them all. We only have one 7-Day Weekend together, so here’s my not-so-short list of things every Certified Legal Nurse Consultant should try to fit in before the weekend is over.
*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
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