Some attorneys are like a fat pile of medical records. The truth is in there – somewhere. When they talk, it’s not enough to listen. You’ve got to read between the lines of what they say to get to what they really mean, need and most of all, want. They’re not purposely obtuse, they just keep things close to their chest, while still playing the game.
The next time you get your feelings hurt because an attorney called you on a mistake or the quality of your work product, instead of brooding, I suggest you invoke my Thought for Success “It’s not personal, it’s business.”
I’m a big advocate of brainstorming and often some of the best ideas for my business have come from brainstorming, both formally and informally. I’ve been my happiest when observing staff brainstorming in the hallway, in each other’s offices, at each others’ desks and even in the restrooms.
Not long after starting my nursing career as an RN in the operating room, I noticed how unhappy the “lifer” nurses were. I knew what I wanted for my life ultimately was to be happy and that meant there was something more for me outside of typical nursing.
One of my favorite quotes by Paul Theroux is “I cannot make my days longer so I strive to make them better.” When I shared this with a friend she replied, in a deprecatory tone, “Your friend Paul obviously wrote this before the COVID-19 pandemic.”
In nursing school I worked with heroin addicts – not exactly the most fun or inspiring bunch of people to be around. Not having an addictive personality myself, I couldn’t understand the forces that drove them. I wanted to tell them just because you’ve inserted the needle doesn’t mean you have to inject the heroin, but I knew it wouldn’t mean anything to them.
*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
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