Every day at our Chicago CLNC® Certification Seminar, the housekeeper left a handwritten thank-you note on my pillow. With that little note, she received a pay raise. The money I was leaving for a tip doubled after that second note. Her simple act of gratitude for a small gratuity led to a larger gratuity.
Sometimes silence really is golden. Any negotiating coach will tell you that in a situation where one party to a negotiation makes an offer or statement and a period of silence sets in, the first party to talk or break that silence loses the point. Silence can be uncomfortable when you are talking to attorneys about your legal nurse consulting services, so how do you pull that off?
On my trip from Houston to San Diego to attend the christening of my new great-niece Reese, I experienced a strong dose of branding. Many of you know I enjoy my cups of healthy green tea almost as much as I enjoy a glass of healthy red wine. You probably don’t know that I have a secret addiction for Starbucks coffee. One that’s not entirely healthy if I’m not careful to tame it. I don’t get a Starbucks fix on a daily basis, but I manage to fit in two-three cups a week (usually at least one free one) on my morning walks with Tom. So, anytime I hit an airport in the morning (and I tend to fly only in the morning), my internal GPS goes off as soon as I clear security. That GPS will lead Tom and I directly to the airport’s Starbucks for my “red-eye.”
Vickie,
My father is very active politically in our county and surrounding counties. He is well respected and loved. He is going to set up a meeting for me with two prominent judges so I can introduce them to my CLNC services. These judges know every attorney in my county. Is it okay to use the judges’ names when speaking with the attorney contacts they provide me?
Debbie, RN, CLNC
Let’s look at what email signature files can do for your legal nurse consulting business. All of us use email, some of us use it sparingly, others incessantly and a few for actual business communication (you know – not “mom-spam”). In the good old days of snail mail, people sent letters using a decent grade of actual bond paper with a letterhead printed at the top – that was the signature file. Today in our increasingly paperless society, business emails are sent with a signature file at the end to promote the business and its services to every recipient.
I’m in New York City for Easter and just got back from strolling down Fifth Avenue (Tom held my credit card) in one of the most fashionable cities in the world.
On February 4th I gave an assignment for all Certified Legal Nurse Consultants attending the 2009 NACLNC Conference to go see the movie Slumdog Millionaire and to identify Jamal’s maverick entrepreneurial moves. For those of you who couldn’t join us in San Antonio here’s a brief overview of my conference opening.
I live in what could almost be described as a pastoral setting. Although I live in Houston, the fourth largest city in the U.S., I actually live in a city within the city of Houston. It’s a small neighborhood with its own fire and police departments. On Saturday mornings, you can watch the hunky firemen wash and wax the fire trucks. We’ve got a couple of little league and soccer fields and when the weather’s nice the morning air is filled with the sounds of sprinklers and the evenings are filled with the sounds of children having fun and engaging in organized chaos.
My heartfelt gratitude and appreciation to all the Certified Legal Nurse Consultants who attended our successful 2009 NACLNC Conference in San Antonio. Our sell-out gathering was a spectacular event, and I hope you had as much fun as I did. It was great to see and talk with all of you again.
I’m still celebrating my birthday thanks to Tom. And the celebration includes lots of great wine.
Ever since my director of education stopped us from serving wine at our breaks at the CLNC Certification Seminars (darn), Tom and I have looked for every opportunity to go wine tasting and usually get that chance around the New Year’s holiday.
*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
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