In my CLNC® business, I devote a lot of time with a new subcontractor. The process takes patience and hard work – from both me and the subcontractor. I take a lot of pride in my CLNC business and I expect anyone I bring on board to be respectful of that. Unfortunately, I’ve had situations where I’ve put more effort into rewriting cases or listening to excuses as to why something wasn’t done on time or completed as requested. In the end, it wasn’t time-efficient or cost-effective. It was taking more time away from my case load, and as a busy mother of three, I don’t have time to spare.
This led me to ask, why?
- Why would a brand new legal nurse consultant fail to accept an opportunity to learn and grow from an experienced consultant?
- Why would a new legal nurse consultant be unwilling to learn from prior mistakes and take the advice provided?
- Why would a new legal nurse consultant feel so entitled as if he or she was too good to learn from someone else who had years of successful consulting experience?
RNs are some of the strongest and hardest working people I know. Whether you’re a brand new consultant or experienced, there is always room for growth. I encourage all new consultants to take on subcontracting opportunities because you never know where it will lead you. Most importantly, take pride in being a CLNC subcontractor because this carries over into your work product. I invite you to challenge yourself by implementing my list of Do’s and Don’ts of subcontracting. I have formulated this list based on experiences I’ve had with subcontractors.
Do’s and Don’ts of Subcontracting:
- Treat your work as if you are turning it into your own attorney-client.
- Be motivated, ambitious and dedicated to the work.
- Be willing to admit your mistakes and learn from them.
- Turn your failures into learning experiences.
- Be willing to take constructive criticism and implement change.
- Pay attention to detail.
- Follow direction.
- Edit your work product. Ensure proper spelling, grammar and punctuation.
- Always act professional.
- Be kind and respectful.
- Be grateful for the opportunity.
- Don’t complain about the volume of records.
- Don’t be afraid to ask questions.
- Don’t burn bridges. This could affect your future success.
- Don’t miss deadlines.
- Don’t make excuses.
- Don’t delay in responding to emails, requests or questions.
- Don’t argue. Remember, the CLNC consultant who hired you knows what the attorney wants and needs, and it’s your job to help provide quality work product.
I hope this encourages you to be the best CLNC subcontractor you can be. You never know, your experience as a CLNC subcontractor could be the stepping stone to your CLNC Success Story.
Guest Blogger Profile
Michelle Neal, RN, BSN, CLNC is the owner and president of Neal Legal Nurse Consultants, LLC in Vero Beach, Florida. Her clinical nursing expertise includes emergency medicine and she consults on medical malpractice, personal injury and long term care cases.
P.S. Comment and share your tips for working with legal nurse consultant subcontractors.