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Don’t Harp on the Problem – Focus on the Solution

I was mentoring a very successful Certified Legal Nurse Consultant who was upset because of an issue with a subcontractor. The problem was legitimate, but this CLNC consultant was more focused on harping about the problem than she was on working out the solution.

If You Have to Disappoint – Make Up for It in a Big Way

One of my professional colleagues recently left a voicemail announcing that he had to disappoint me on a project. I have to admit, I was upset – this was something big. I allowed myself to experience the expected range of emotions, but I learned long ago to never respond in haste when emotions are running rampant. I remained silent on my end.

*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.

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