Certified Legal Nurse Consultants: Does Anyone Read Email Anymore?

Certified Legal Nurse Consultants: Does Anyone Read Email Anymore?

I used to think all the distractions of technology have caused people to stop listening. There’s always something trending on Twitter® or Facebook® beeping and vibrating at us. While that already seemed like a lot of squirrels to chase, now I’m afraid the newest trend is people not reading their email thoroughly.

I don’t know if they’re just reading above the fold in a preview pane, trying to (and not) get the gist from a smartphone screen or leaping to conclusions after the first three lines instead of reading the entire email. Whatever’s contributing to the comprehension issue, the key to being an effective Certified Legal Nurse Consultant is to read thoroughly and thoughtfully.

If you don’t comprehend an email from an important attorney-client (and they’re all important) you risk a sloppy and non-responsive response. The attorney finds himself emailing back-and-forth, three or four times, just to get the first email question answered. It’s no wonder people feel drained from the amount of email in their boxes, wondering why they work so hard and so long. In my opinion, it’s because they’re not answering the questions. The purpose of email is not to generate more email – it’s to communicate for your legal nurse consulting business.

Make your legal nurse consulting communications count. They must be succinct, to the point and communicate precisely what you mean. Nothing more is needed.

Success Is Yours!

P.S. Comment and share how you keep your email focused and on point.

1 reply
  1. Lori Kondrat, RN, MNM, CLNC
    Lori Kondrat, RN, MNM, CLNC says:

    When I began to get cases from an attorney-client, he told me he prefers email and phone calls to communicate. With the first few emails I sent, I wanted to make sure I didn’t miss anything so they were a bit wordy for him. We had a phone conversation and he said he was a “just the facts” man. I started using bullets with concise, but thorough information in my responses and he loves it. I learned that if the emails were too long, he tended to miss something. If I need to be more detailed or have questions, a phone call works better.

    As an aside, he realized that I was interested in not only the legal nurse consultant jobs he gave me, but I wanted to know why certain things were done. He has become my “teacher” in that respect, and gives great explanations about why he is doing something in a case. So my advice is, make sure you know how your attorney-client wants to communicate with you and what that looks like. Ask the question up front.

    Reply

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