CLNC® Success Stories

Because I live in a rural area, most of my attorney-clients are in other cities and states. I have clients who I’ve worked with for years who I have never met face-to-face.

A Day in the Life of Certified Legal Nurse Consultant Jane Hurst – There’s No Such Thing as a Typical Day for a CLNC Consultant

by Jane Hurst, RN, CLNC

Jane Hurst

One of the best parts about being a Certified Legal Nurse Consultant is that my days are never the same. I enjoy the variety of my CLNC business and the ability to work when I want to.

I don’t have set office hours. It’s not because I’m a rebel – it’s because I have attorney-clients in different time zones. I may have to speak with an attorney at 5:00am or at 8:00pm, but that is where my flexibility comes in.


I like to get up early. I’ll have my coffee on the patio while I check the emails that came in overnight. One of my attorney-clients is six hours ahead of me, so he starts his work day in the middle of my night.

I then move into my home office to start working on cases. I am so lucky to have an actual office in my home. Before we moved here, I worked at my dining room table. It worked out pretty well since we rarely used the dining room. I kept a tablecloth folded up on one of the chairs. If someone stopped by unexpectedly, I would do my “reverse tablecloth trick” and throw it over the medical records that were strewn on top of the table. I still take over the dining room table when I have a case with voluminous records, but thankfully it’s not my office desk anymore.

Most of the medical records I receive are sent to me electronically. The attorneys email them in pdf files or send a link to their internal network or a cloud server where I can access them for a certain period of time. I love using the next best thing, but there is one thing that I hold out on. I still like paper when reviewing medical records as a Certified Legal Nurse Consultant. I like working with those 8½”x11″ pieces of pulp fiber. It’s not that I’m not capable of working with the records on my computer – I am set up with dual monitors. I have it set up so my cursor flows from one screen to the other seamlessly. I can highlight the important pieces of data on a page as well as any CLNC® consultant. I need to be able to sort, mark, highlight and otherwise fondle each page of the medical record. I guess it’s just the way my brain processes information.

Needless to say, I have large quantities of paper. I have a lot of boxes of medical records which I keep for five years after the cases settle or go to trial. I use Microsoft® Office calendar to enter two dates. I enter a date one month before the records can be destroyed and the actual destroy date. When the first date rolls around, I contact the attorney who handled the case. I let him know I am going to be purging the records and ask if there is any need to retain them. If the answer is no I destroy the records. Twice a year, I use a mobile shredding service. They come to my house and shred all of the documents I need destroyed. I look forward to shredding days. It clears out some space in the basement for a while.

Because I live in a rural area, most of my attorney-clients are in other cities and states. I have clients I’ve worked with for years and have never met face-to-face. Everything is handled remotely. Even the attorney-clients I have who are within driving distance, opt to mail or email the medical records. I Skype, speak with them on the phone or email to discuss cases.

As you can see, there is no such thing as a typical day as a Certified Legal Nurse Consultant in a rural area, and that is exactly the way I like it!

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*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.

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