Something I’ve learned about computer problems is that I’m not the only one experiencing them. Yes, Mr. Thomas Tech-Tip has computer issues – probably more than most people. But something I’ve learned is that no matter what your problem may be, there is a high probability that someone else is experiencing it or has experienced it in the past.
There comes a time in the life of every Certified Legal Nurse Consultant when you’ll want to capture an image of either your complete computer screen or just a pop-up window. When I’m providing tech support at LegalNurse.com one of the first questions I’ll ask is, “What error message did you get?”
Yesterday I had to make a call to tech support for a product I was using that was giving me some issues. After about 40 minutes I worked my way through all the voicemail menus and, probably accidently, reached a live person. My “techie,” Bernard was “interested in genuinely helping me with the resolution of my issue” so I briefly described my problem and he asked me “to be waiting one minute” while he searched for the solution.
This week’s tech tip is in response to all the telephone calls, emails and anxious faxes I’ve received requesting tech support – not from Certified Legal Nurse Consultants, but from my parents. Prices on computers keep falling and some legal nurse consultants out there may have succumbed to the temptation of purchasing your parents a computer for the holidays or at the sales that follow. If you haven’t yet done the deed, you may want to think twice or even three times about it.
*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
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