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Servicing Attorneys Omoiyari-Style for Certified Legal Nurse Consultants

The Japanese own a concept called omoiyari which is best described as a combination of empathy and active sensitivity to others. When you express omoiyari, you are anticipating the needs and desires of another person on a fine-tuned level. In Japan omoiyari is cultural, so it is also pervasive in customer service.

*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.

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