How Would Your Attorney-Clients Grade Your Work-Product on First Impression Alone?

Remember when you were in grammar school and had to write reports? Remember how the students with the best handwriting always got better grades? When I clicked to that fact I concentrated on making my handwriting as neat as possible, hoping to score a bonus point or two. And except for my grades in conduct, I did a great job of accomplishing that goal.

Shopping Is Legal in the Legal Nurse Consulting Industry

Purchasing any service or product is an emotional event. A customer buys not primarily to own the item or have the service, but to meet emotional needs: to seek comfort, reduce stress, fulfill social needs, achieve something significant, change status or lifestyle or even invest in the future.

Customer Service Rants and Raves

I just got home from the Great Christmas Migration of 2008. Tom and I are bicoastal. His family is in Pennsylvania and mine is in San Diego. Both demand our presence (and presents) at Christmas. This gives us plenty of chances to enjoy the fun of air travel and to meet interesting and helpful people along the way. This year instead of emulating the executives from the auto industry we decided to forgo taking the VMI company jet (Southwest, in our case), and instead flew our various journeys on the same mainstream airline.

*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.

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