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Life is One Long Audition for Certified Legal Nurse Consultants

Our good friend, Willie Nelson (who just turned 80 on April 30th) once said, “Life is one long audition” and that adage applies to Certified Legal Nurse Consultants as much as it does to musicians. Whether it’s the reports you write or the opinions you communicate to your attorney-clients, you’re only as good as your last work product, interaction or, dare I say, performance.

Certified Legal Nurse Consultants – It’s Time to Dispense with the Tea and the Finger Sandwiches

It sounds counterintuitive, but conflict really is healthy for CLNC consultants. Conflict helps you to accomplish what you should be accomplishing on your own anyway – challenging yourself and your opinions to disrupt your own bad thinking. Conflict helps you get to something fresh, exciting and relevant. Sometimes my executives will be so civilized and agreeable with one another that they’re smiling and nodding their heads in agreement to what is actually a very bad idea. I almost expect them to have a tea party with finger sandwiches, it’s so civilized. Putting a frozen margarita machine in the break room and Jello shots for brainstorming meetings are the two most recent examples. On reflection, maybe there is some merit to those two ideas.

If It’s Not Broken, Don’t Try to Fix It

I was negotiating the renewal of a contract with a company I’d worked with for several years. I have a solid relationship with the CEO, so each year we simply change the dates on the new contract, leaving the contract terms the same.

How Much Time Are You Willing to Give as a Certified Legal Nurse Consultant?

Certified Legal Nurse Consultants engage in a variety of communications with a variety of people. We discuss cases with our attorney-clients, CLNC subcontractors and attorney-prospects. The key to having an effective conversation is not just listening, but also engaging and knowing when to end. One of the Institute’s customer service representatives told me about the time he spent almost an hour speaking with a prospective CLNC consultant. He listened to her talk about her life, family and dissatisfaction with her current nursing position. They talked about legal nurse consulting and the freedom it provides and they just talked, but according to Evan, he did a lot more listening than talking.

Can You Hear Me Now?

I just critiqued a report from a legal nurse consultant. It was obvious she had a lot of expertise to offer the attorney-client and that she had done her research. The problem: the noise factor was so high that I knew the attorney would likely miss the important message. She was all over the map, with thoughts written down at random. No logical sequence of analysis and no conclusion.

Don’t Bring Me Cupcakes if You Won’t Return My Call

We have a new vendor who has all the sales etiquette down pat. They give great presentations with terrific PowerPoint shows accompanied by well-organized, attractive reports and they frequently bring cupcakes to me and my staff.

Tom’s Tech Tips

Tom’s Tuesday Tech Tip: Certified Legal Nurse Consultants the Choice is Yours – Ticket or Click It!

Conventional wisdom says that Certified Legal Nurse Consultants spend more time looking at their smartphones than they do talking on them. Between email, texting, checking the calendar for appointments with attorney-clients or playing Angry Ducks, that’s certainly true. Some people are only seen with smartphone in hand and rarely misplace them. Something we do misplace however is our receipts and tickets. Personally, I have a terrible time keeping track of simple things like dry-cleaning or shoe-repair tickets, etc. Perhaps it’s because my mind is on really BIG THINGS like Tech Tips – or maybe I’m just unorganized.

Certified Legal Nurse Consultants: It’s Time to Raise Your Fee

Here in Houston we’re being held hostage by United Airlines. If I didn’t have the means of escaping the city by Greyhound, I’d be ready to file a claim of false imprisonment. Ever since United merged with Continental ticket prices have gone up dramatically, as much as $300 a ticket in some cases. I might not mind if I was getting an extra $300 worth of service. I’m not even talking a comfortable seat, a clean blanket or a ripe banana. I’m talking about courtesy and getting there on time and with my luggage. Instead, I’m getting the same old bad experience and paying more for it. The only certainties in the whole mess are that airfares will go up and quality of service will continue to go down.

Your Attorney-Client’s Problems Happen to be Your Problems Too – Whether You Want Them to be or Not

No matter what business you’re in, business comes with customers and customers come with problems. I’ve heard just about every problem under the sun and sometimes my staff are quick to point out that certain customer problems are not our fault or our problem. For example, sometimes a nurse is having a technological problem because she’s not experienced with computers, doesn’t have the necessary software, or doesn’t have administrative rights to install or upgrade that software.

*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.

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