Have you ever had a massage therapist or trainer who started out as awesome and then over time began showing up 5 minutes late (and later), and then gets into “Oh, I’m sorry but I must take this text or call. Just hold those 150 lb. dumbbells over your head and remember to breathe.”
Then, they’re still sure to finish exactly on time – no matter how many minutes they’ve shorted your massage or workout while handling their own business. Believe it or not, this happens to Certified Legal Nurse Consultants too.
Degradation of quality doesn’t happen overnight. It insidiously creeps up on you. At first, the attorney gives you a pass for those minor infractions (e.g. 2 minutes late on the conference call, a day late on the report or you miss a scheduled call altogether because you’re working). But it’s okay because, after all “You’re awesome!” At least until the morning the attorney wakes up with an “I’m done” attitude and you’re indeed “done,” “finished” and “kaput.” Why? Because you’re not the person the attorney hired – you’ve become someone else.
What do you need to do? Observe you as the attorney might see you. Be a conscious, objective observer of you. Identify your strengths and your failures. You could be the best Certified Legal Nurse Consultant in history, but if you’re consistently late or not fully present you’ll soon lose out on that important attorney-client. You’re not only as good as your last legal nurse consulting work product or report, you’re also only as good as how you show up.
Remember, it’s a lot easier to keep an existing attorney-client than to have to market for (and train) a new one.
Success Is Yours!
P.S. Comment and share how you keep your eye on the job, not the clock.