The Japanese own a concept called omoiyari which is best described as a combination of empathy and active sensitivity to others. When you express omoiyari, you are anticipating the needs and desires of another person on a fine-tuned level. In Japan omoiyari is cultural, so it is also pervasive in customer service.
When I mentor a new Certified Legal Nurse Consultant about how exhibiting at legal conferences is one of the best ways to obtain attorney-clients, I can almost always predict the response, “But Vickie, exhibiting is expensive!”
At the Friday evening reception before our Consultant 2.0 event with Stedman Graham, I was surprised how few Certified Legal Nurse Consultants initially approached Stedman – whether for a photo or to network. Many of them have worked on hundreds of cases, so I knew they had to be comfortable in business and networking situations. So what was up? The CLNC consultants were networking among themselves like crazy and the buzz in the ballroom validated they were capable of approaching just about anybody, including Stedman.
The more we become dependent upon smart phones, the more we panic when we don’t have them. A simple trip to the Stop N’Rob to buy the Sunday paper suddenly becomes as terrifying as a drive out of a Mad Max movie when we stop at a light and discover our smart phone is missing or worse, out of power.
Whether you’re a beginner or advanced Certified Legal Nurse Consultant, it pays to know what your CLNC colleagues are charging attorney-clients. Click here to learn about legal nurse consultant fees and average fee increases.
When we meet or read about a successful person we’re often curious “What’s the big thing she did to succeed?” I was asked this very question by a national TV anchor and I really, really wanted to say something profound in response.
Two years into her business as a Certified Legal Nurse Consultant, Michelle Neal, RN, BSN, CLNC shares how she did it while raising 2-year-old twin daughters. I’m a twin myself and Mom always said Vince and I were double trouble, so I was intrigued to learn how Michelle pulled this off. In this video she describes three strategies she executed faithfully: focus, confidence and commitment.
My office officially opens for business at 8:00am. In anticipation, by 7:50 there’s a hoard of marauders forming outside my office door; employees asking for my input on projects, directors telling me they can’t meet a deadline and the occasional random person who’s walked in off the street wanting to know if they’re in the right place for Cirque du Soleil tickets (I’ll be the first to admit my office can often be a circus, but not that kind of circus. LOL!).
Just like Certified Legal Nurse Consultants, phones are getting smarter and smarter. Sometimes they’re too smart for our own good. If properly set up and enabled, your iPhone can review your legal nurse consulting business’s calendar, and theoretically check the current traffic to remind you when it’s time to leave for an appointment with your favorite attorney-client.
A new Certified Legal Nurse Consultant should never be intimidated or embarrassed to talk about her CLNC business. The most successful CLNC consultants are the first to say, “I tell everyone about what I do. It is not a secret or something to hide.”
*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
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