Your Attorney-Client’s Problems Happen to be Your Problems Too – Whether You Want Them to be or Not
No matter what business you’re in, business comes with customers and customers come with problems. I’ve heard just about every problem under the sun and sometimes my staff are quick to point out that certain customer problems are not our fault or our problem. For example, sometimes a nurse is having a technological problem because she’s not experienced with computers, doesn’t have the necessary software, or doesn’t have administrative rights to install or upgrade that software.
Whatever the situation, my first response is always the same: her problem IS our problem as long as she’s our customer and as long as she has the problem, let’s see how we can help her. I’m a vigilante about servicing our Certified Legal Nurse Consultants and the Institute’s students. This is one of the big reasons I’ve been in business for 30 years, including surviving the nastiest recession in my lifetime. You need to adopt the same attitude about your attorney-clients and their problems.
The next time one of your attorney-clients tells you about a problem that doesn’t really belong to you, three options are available:
Blow it off and ignore it (and the attorney-client);
Explain why the problem is really his, not yours; or
Become part of the solution, even when the solution doesn’t really include you.
Which option do you think is going to lead to an evangelistic, life-time client who will refer you to more attorney-clients? Yeah, you got it. If you’re not part of the solution, maybe you’re the problem after all…
I’m just sayin’,
P.S.Comment here and share a situation where you’ve leaped in to become part of the solution.
One thought on “Your Attorney-Client’s Problems Happen to be Your Problems Too – Whether You Want Them to be or Not”
You must become part of the solution. You and your atty/client are a team, period. You may have ideas the atty never thought of. As a team and colleague, it is your responsibility to assist.
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*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
You must become part of the solution. You and your atty/client are a team, period. You may have ideas the atty never thought of. As a team and colleague, it is your responsibility to assist.