What Size Omelet Are You Serving Your Attorney-Clients?
On a trip to Dallas, Tom and I decided to splurge and take a rare dive into the breakfast buffet. We had a long day ahead of us and figured we’d at least have a good meal to start us off. I’m not normally a fan of buffets, but it was included in our room package so I figured what-the-hey – I can eat as little or as much as I want.
The chef was making omelets to order and I went to town. A little garlic and herbs, some chopped bell pepper, cilantro, onions, jalapenos, mushrooms, maybe a little more garlic, and once the masterpiece was complete, I had the chef finish it off with cheddar cheese inside and sprinkled on top after it was “folded.” I’ll let you in on my secret to perfect omelets: I have the chef sauté the ingredients for a few minutes before he folds them into the eggs – you get a much richer taste that way. I can easily pass on all the waffles and sweet stuff that people enjoy on breakfast buffets, but I do love my omelets.
That morning, Tom and I were getting ours made at the same time. I told the chef that I wanted a smaller omelet than Tom’s. When I came back to pick it up, ours were exactly the same size! Tasty, but much more than I wanted.
As a Certified Legal Nurse Consultant, are you serving your attorney-clients the same size omelets? Sure the ingredients will be different from case to case, but attorneys come in all shapes and sizes. Don’t be a robo-chef. You might be mixing together different ingredients into your legal nurse consulting work product and think you’re giving each attorney-client something unique, but if you’re using that chef’s one-size-fits-all philosophy and treating all your clients as if they want the same size omelet, you are the one who is missing out.
Make sure that as a CLNC® consultant you’re really giving each attorney-client the dish they’ve ordered, not just the one you want to prepare. That’s how you’ll keep them happy.
Success Is Inside!
P.S. Much to my chagrin, I ate that entire omelet.
P.P.S.Comment and share one lesson you’ve learned from giving a client the wrong size omelet.
One thought on “What Size Omelet Are You Serving Your Attorney-Clients?”
Hi Vickie,
This blog really speaks to me: When I am the customer, I want it the way I want it! (Is that so difficult???) There seems to be an assumption that “more is more;” sometimes, LESS is more! At any rate, I don’t always want to see MORE–more food on my plate, more coffee in my cup, whatever.
As a consumer, I want to feel listened to. I can imagine that it is no different for my future attorney- clients! I intend to NOT be the dispenser of “one size fits all!”
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*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
Hi Vickie,
This blog really speaks to me: When I am the customer, I want it the way I want it! (Is that so difficult???) There seems to be an assumption that “more is more;” sometimes, LESS is more! At any rate, I don’t always want to see MORE–more food on my plate, more coffee in my cup, whatever.
As a consumer, I want to feel listened to. I can imagine that it is no different for my future attorney- clients! I intend to NOT be the dispenser of “one size fits all!”
Thanks for another great blog!