Read Part 2.

I started my legal nurse consulting business in my home. Today with 23 employees working from home is a luxury. But if you have no employees there is no reason to work outside of your home, unless of course you choose to.

With technology you can accomplish anything from a home office that you can from a leased space and it’s a lot more convenient. Here, the CLNC^® pros share some of the reasons they love working from home and a few fun stories to go along.

“You can make your own schedule. As long as you meet your deadlines, no one has to know how or when you get the job done! You are home when the kids get home from school. You can help them with their homework or make them a snack. You save huge amounts of money in overhead when you don’t pay rent to someone else.

I often have to stop myself from chuckling during phone calls with clients when we are having an intense conversation about a case and I’m in my PJs enjoying a cup of java in the comfort of my living room. Ahhhh…the luxury of working from home!”

Suzanne E. Arragg, RN, BSN, CDONA/LTC, CLNC

“Business attire is not required. On some occasions, pajamas even work! I have easy and comfortable access to everything.”

Dale Barnes, RN, MSN, PhN, CLNC

“Hours are very flexible. No fighting the traffic.”

Joanne Fox Boschi, RN, MSN, CPNP, CLNC

“Short commute (a few steps from your bed), reasonable rent (one dollar sounds good) and the landlord and the boss (that’s you) are simply great.”

Lawrence H. Frace, RN, CLNC

“My home is quiet and free of distraction so I can concentrate easily and be super productive and cost-effective for my attorney-clients. I also have the flexibility to begin and end my work day completely on my own terms. I enjoy looking at the vegetables and flowers planted by my husband, the glistening sheen of our lovely pool in the summer as well as the mountains of snow piled high on the hill in the winter. These joys of my home are a constant reminder of the simple pleasures of my CLNC^® success.

I had extensive renovations done on the outside of my house that lasted for three months. The workmen would arrive every morning at 8:00am and I would be coming back from a walk in the park. At lunch time they would see me taking a dip in the pool, and since it was summer my family, which includes four grandchildren, would often be in the pool or playing in the yard. Although the UPS delivery truck makes very frequent deliveries it wasn’t until the end of the summer that I needed help with numerous heavy boxes of medical records. The foreman lifted the boxes and brought them into my office. He looked around and said with a very surprised look on his face ‘You work!’ Having had a full-time CLNC^® business for six years my reaction was ‘my sentiments exactly.’”

Margaret M. Gallagher, RN, MSN, CLNC

“I can make my own hours. Many days I do not put in an 8-hour day. I work from 9:00am-12:00 noon then 2:00-4:00pm and maybe I’ll put in some hours in the evening. If I want to take tomorrow off, I do! Last year, I was able to take off the whole month of August and vacation in Italy! I never miss one of my children’s games, recitals, parent teacher conferences, etc… I can wear what I want to work. I never have to work overnight, weekends or holidays if I don’t want to!

When I first went full-time as a Certified Legal Nurse Consultant, I was going about my business making dinner while my kids were at the counter doing homework. My daughter, Abby, looked up at me and said, ‘Mom, do you like your new job?’ I asked her why she was asking me that question and she said, ‘You’re so much happier now!’ I agreed – working from home really helped me become a calmer, happier mom!”

Dorene Goldstein, RNC, CLNC

“Establishing a CLNC^® business in my home has allowed me to merge my diverse interests, responsibilities and bio-rhythms into a schedule that benefits me. Professionally and personally, I wear many hats: CLNC^® consultant, nurse educator in a nursing school simulation laboratory, MSN student, world traveler, community theatre actor, gardener and community service activist. As a lifelong night owl, I can work into the wee hours of the night.

One of the greatest pleasures of my home office is the opportunity to have lunch on my second floor porch with my sweet yorkie-poo, Sofie, overlooking my gardens and pond. I can take as much or as little time as I need to relax, refresh and energize myself at a time when I truly need a break, not when it fits into someone else’s schedule.

Designing my home office was my idea of fun! The room was a small spare bedroom that I literally gutted, so I could create it on a blank canvas. Ignoring my husband’s questions, concerns and offers of help, I totally did it my way. I hired an inexpensive handyman to reshape the room and paint the walls purple and red. I hired an electrician, who specialized in older homes, to ensure the power requirements for my equipment would be met. I splurged on an arts and crafts reproduction desk, electronics and office equipment, making sure the items I purchased would serve me well as my CLNC^® business expanded. For reading volumes of medical records and conducting research, I reupholstered a small club chair with three different, coordinating fabrics, and placed it in a corner with a small arts and craft table. My chair is a functional escape, which I often have to share with Sofie!”

Debra Good-Zeiner, RN, BSN, CLNC

Success Is Inside!

Today when I was working out with my trainer, it seemed I was doing everything wrong. It didn’t matter if I was doing a chest-press, a squat or even lying flat on my back in exhaustion – he was correcting me. This could have had something to do with my late night at the Houston Rodeo’s Keith Urban concert (or not).

Jerome is a perfect specimen of muscle who has control over every part of his anatomy. He’ll tell me to fully engage my lat muscles and I’m thinking I’m a nurse and I didn’t know the lats went that deep. Somehow he coaches me until, yes, I find them and yes, I actually engage them.

Today he was relentless. “Vickie, pin those shoulder blades to the bench. Vickie, contract your gluts. Vickie, engage your ADs. Vickie, hold that plank for a minute longer.” For 60 minutes he was instructing, critiquing and continuously driving home the message. I was getting so tired of hearing my name called out that I finally broke down and said “Jerome, call your wife and tell her Vickie said don’t come home tonight, it’s not going to be pretty.” Jerome laughed and replied, “Vickie you are so funny. Now pull those shoulder blades down and back like I told you.”

When we want to do something right, we find a coach or mentor to instruct, critique and drive us no matter how tired we get. The best athletes on the planet have coaches for a reason. The next time a CLNC^® Mentor critiques you and drives home a message, sit up, pay attention and get to work. Your CLNC^® business depends on it.

Success Is Inside!

This morning I was at the gym working out with my trainer Jerome. A woman ten years older than I am works out at the same gym and literally throws herself into her routine with an intensity that would put women half her age to shame. She determinedly works out with a serious-looking routine of core exercises built around a stability ball, a floor mat and lots of dumbbells. She’s disciplined, dedicated and hard-working but she’s not getting any discernable results. Why? Because her form is off. She flails around like a fish out of water, moving her arms and legs in a manner that’s almost spastic and looks like she’s just been hit by a Taser^®. When she’s working out, we all give her a wide berth because we never know in which direction she’ll suddenly lurch or move.

Jerome is almost a form-fascist. Fortunately he never saw my form when I was working out with my previous trainer – he might have rejected me outright. When I move a weight, no matter how heavy or light, he chants a mantra of “shoulder blades, abs, glutes, adductors” or whatever muscles or body parts I’m supposed to be engaging for stabilization, strength and form. He constantly teaches me how to exercise my muscles correctly. Jerome’s philosophy is that the workout is not how much weight I’m moving or how fast I’m moving it – it’s about doing it with correct form.

You can apply these same principles to your legal nurse consulting business. We all know someone who works hard or long hours but doesn’t seem to accomplish much. Working hard or long are not always predictors of the quality or quantity of your output. Correct form reaps astonishing productivity.

To achieve the form that will provide the results you want, you must practice good work habits. The old saying about working smarter not harder was never more aptly demonstrated than by the woman at my gym. She is working hard without paying attention to those “smart” details that could give her the results she wants.

Are you doing the same in your CLNC^® business? Are you following up with attorney-prospects or letting them fall into a black hole? Are you reviewing your cases with an eye to only important deviations or going down rabbit trails in your analysis? Vince Lombardi said “Practice doesn’t make perfect. Perfect practice makes perfect.” Now more than ever it’s time to put that principle to work (perfectly).

One benefit you’ll find with correct form is that you’ll get more done in less time. Then you’ll have that extra time with your friends, family or yourself that you left the hospital to find.

Success Is Inside!

I like to move and anyone who knows me knows I can’t sit still for long (unless I’m having my morning tea or sitting in a theatre). Even in my office, I’m on the move all day. Getting out of my chair often helps me sustain both my mental and physical stamina. I probably log a couple of miles a day just moving around the office.

So being confined on an airplane seems like false imprisonment for me and I quickly become restless and uncomfortable. Shortly after take-off on my 6 ½ hour flight from New York City to San Diego as part of our Great Christmas Migration, I realized I had to do something about my uncomfortable seat or I’d be miserable for the rest of the flight. I wanted to arrive in San Diego in better condition than my luggage and there was a solution in the overhead bin, a small lumbar cushion I had packed in my carry-on bag. Tom accuses me of traveling with teapot, table and tent and on this trip I was completely defenseless of the accusation. I tossed Tom a huge smile, asking him to pull down my bag, which was wedged behind his.

Tom is normally a bundle of restless energy but when we’re on an airplane he’s a perfect candidate for blood clots. As soon as we board, he’ll hunker down and build himself a nest in his airplane seat surrounded by his books, tech magazines, Bose headset, iPod, iPhone, bottle of water and his laptop. If I don’t remind him to move, he won’t budge or even look up from his work until it’s time to get off the plane. This is great if he’s in the window seat because he never climbs over you. But it also makes him severely resistant to any requests (other than an emergency) that involve getting up once he’s nested.

You can imagine that Tom’s response to my plea for assistance was textbook husband-speak: “Are you sure you want to pull that cushion out of your bag?” While his question might have sounded reasonable to a stranger, 20 years of marriage allowed me to quickly translate what he was really asking me: “Now that we’re seated with our drinks, magazines, newspapers and laptops, are you sure you want me to get up, haul your bag out of the overhead, take everything out of it and dig out that small cushion stashed in the very bottom, just so you can see if it will make you comfortable? And are you really sure you want me to put down my work, shut my laptop, fold up my tray table, unbuckle my seatbelt, stand up and go to all that trouble, only to have to get up again, as soon as I’ve settled back in, and repeat the process to repack the bag and then wedge it back up there?”

My response was an unqualified, “Yes! The two minutes it will take us to do this is a great trade-off for 6-½ hours of comfort.” Tom grudgingly agreed and we retrieved and unpacked the bag I had so meticulously packed just hours before.

Here’s how simple making myself comfortable turned out to be:

1. Move tray table and stand up – 5 seconds
2. Pull down bag – 15 seconds
3. Open bag – 10 seconds
4. Dig to absolute, very bottom beneath everything I’d carefully arranged and retrieve cushion – 30 seconds
5. Arrange cushion on seat – 10 seconds
6. Stuff everything back in – 35 seconds
7. Return bag to overhead – 10 seconds
8. Sit back down – 5 seconds

Total time invested – 120 seconds, or 2 minutes, for 6-½ hours of comfort.

The entire process required much less time than I spent thinking about whether I wanted to go to the trouble to retrieve the cushion and the time Tom took trying to talk me out of it. My 2-minute investment paid off with 6-½ hours of comfort.

Is there something you can be doing in your Certified Legal Nurse Consulting business that has a comparable payoff? Is there something you keep putting off? To have a better relationship, a better CLNC^® business or a better life, often all you have to do is be willing to invest in the smallest of ways. Invest today to ensure your comfort tomorrow. Stop the insanity, i.e. all the excuses for why you can’t, won’t or shouldn’t do something. Today is the day to commit to one small action. Whether a shift is large or small – a simple step toward comfort (like getting my cushion) or a major shift in your legal nurse consulting business – that change is often just 2 minutes away.

Have a more comfortable flight through your day.

Success Is Inside!

As a Certified Legal Nurse Consultant, you have an experienced team of CLNC^® Mentors available to offer you business advice when you need it. Having this team of powerful and experienced CLNC^® Mentors is every CLNC^® consultant’s favorite benefit of membership in the National Alliance of Certified Legal Nurse Consultants.

You will also benefit from the advice of a business owner in your area who is not a legal nurse consultant. I have always found other business owners to be generous with their time and ideas. But there is one thing you should never do with your business advisors. Watch this video to ensure you never make that mistake.

Success Is Inside!

Tom jokes with me that I have two speeds – fast and off. It’s true that I work fast and that I have an innate way of grasping a concept and moving forward with it. I can also switch back and forth between complex issues with a speed and mindfulness that baffles my staff (even Tom gets temporarily derailed by sudden changes in direction). At the end of the day though, that speed catches up with me and I switch to off, usually right after a glass of healthy red wine. During the day, I move like quicksilver and expect the same from my staff – the legal nurse consulting world moves rapidly and we need to stay ahead of it.

I never cared for those self-help books that claim you must act slowly to be mindful. After all, most of us can’t and don’t live a Buddhist monk’s life in this fast-paced world. During a trip to an ancient Buddhist Monastery in Kyoto, Japan it was the monks themselves who shattered the “mindfulness” myth perpetuated by many self-help authors. Buddhist monks are the epitome of mindfulness and on this trip I observed them mindfully walking the grounds, ringing the prayer bell, meditating, sweeping or gardening, all in the slow and deliberate manner we associate with mindfulness.

But to get to that mindful state, they must first wake and eat. That’s where the myth was shattered and where speed came in. Well before dawn when the waking bell rings, the otherwise peaceful monks become a beehive of frenzied activity. They rapidly roll off their pallets, “thump,” fold and store their bedding and stream down the hall to the meal room, rice bowls in hand. There they pass wordlessly through the line, receive their food and shovel it into their mouths with a speed and intensity that makes a nursing lunch look leisurely. The monks accomplish all of these tasks quickly, but at the same time, in a fully-present and mindful state – despite the speed.

That day I learned that doing something quickly doesn’t mean that you have to abandon mindfulness when you do so. You can be fully present in every state and at every speed – so long as you have the intention to do or be so. In your legal nurse consulting business you’ll need to be fully present in all your tasks and you’ll expect the same from your CLNC^® subcontractors. This doesn’t mean that you’ll be expected to work slowly – you can be fast and mindful. To be a successful Certified Legal Nurse Consultant you must practice mindfulness at whatever speed you’re working and sometimes your attorney-clients will need you to work at the speed of light. Start practicing speedy mindfulness today.

Success Is Inside!

While I was pursuing my nursing degree in the late 90s, I was also working on my Spanish degree. Being from North Dakota where few people speak Spanish, Hispanic friends and colleagues often ask me how in the world I learned Spanish. I tell them I just fell in love with the language when I started taking Spanish in the 7th grade. I received my Spanish degree in 1998 and have been speaking Spanish since then.

I remembered what Vickie taught me in the CLNC^® Certification Program about using my unique selling position (USP). So, I started including the phrase, “I also have a degree in Spanish” in emails to attorney-prospects and paralegals. In one email to an attorney-prospect, I briefly told her about the services I offer as a Certified Legal Nurse Consultant and mentioned that I have a Spanish degree. A couple of weeks later, I received an email from a paralegal at that law firm asking if I could attend an independent medical examination (IME) for his Spanish speaking client. Two months later, I received a voicemail from another paralegal at the same law firm requesting my services at an IME for a different Hispanic client and a different attorney.

Each CLNC^® consultant brings something unique to the table. Like Vickie says, we are in the business of marketing. After attending both IMEs, I realized that I always need to market my USP of speaking Spanish. Marketing your USP will save a lot of time and energy. I kick myself now for not using my USP the first day I began marketing to attorneys.

Maybe your USP is speaking another language. Maybe it’s the fact that you have 25 years of nursing experience and you’ve worked in every area of the hospital. Maybe your nursing specialty is forensics. Whatever it is, every Certified Legal Nurse Consultant has a USP. The question is, are you marketing your USP to attorneys?

Guest Blogger Profile

Brian Brandser, RN, BSN, CCRN, CLNC assists attorneys with personal injury and medical malpractice cases. Brian also serves as clinical coordinator in a critical care unit at a Washington state hospital. Brian has a Spanish degree and lives with his wife and two boys.

Everyone knows that a chain is only as strong as its weakest link. Every Certified Legal Nurse Consultant knows at least one CLNC^® consultant, if not more. If you’ve attended one of our CLNC^® 6-Day Certification Seminars, you’ve made lifelong CLNC^® friends. When you attend the NACLNC^® Annual Conference, you reconnect with CLNC^® consultants from all over the country. But all too often you only do it for those short periods of time. Not everyone capitalizes on their connections to make a strong chain or develop a mini-network.

In this information/communication-driven world of Facebook^®, Twitter^®, Skype^® and the Internet, the only thing holding you back is the lack of a plan. Given the myriad ways we can communicate these days there is nothing, and I mean nothing, stopping any Certified Legal Nurse Consultant from setting up their own CLNC^® Connection Chain (or “CCC” for short).

Set up your CCC in 5 easy steps:

1. Use Darwinian Selection. From your certified, but not certifiable, colleagues pick 5-8 other CLNC^® consultants you respect, who have different specialties than your own and who are in different parts of the country. This is Link 1 in your CCC.
2. Facebook’em Danno. Next, set up your own private group on Facebook and send an invite to each of the Certified Legal Nurse Consultants you’ve identified and ask them to join your group. You now have the second link in your CCC, a place where you and the CLNC^® members of your group can communicate freely and network with each other that doesn’t require any special skill. Remember to set your privacy settings to keep others from seeing your group’s discussions. CCC Link 2 is complete.
3. Get Yourself a Glam-Cam. Your next step is to go out and spend less than $60 and buy a USB web cam with embedded microphone for your computer (unless you’re lucky enough to have an Apple^® laptop or iMac with one built in). Install the camera. (Tom installed mine and claims it’s so simple even a caveman can do it.) Then sign up for the free version of Skype. This will allow you to have weekly video conferences in pairs or in groups with your CCC members. It’s much more fun than telephone conferences and much more rewarding in terms of retying the connections with the other CCCers. You can also use this to check in with your hi-tech attorney-clients. Link 3 checked off.
4. Tweet Like a Tweety-Bird. Join Twitter but be sure to protect your “tweets.” Protecting your tweets allows only those Twitter members you specifically approve to see your tweets. You can still follow Ashton Kutcher, but your tweets will only be seen by those you approve to view them. Use the initiation function of Twitter to send email invitations to your list of CLNC^® colleagues. If you have a texting plan for your smart phone, turn on the mobile tweets function of Twitter and select only those people in your group to update you via cell phone. You can read the rest of the twitterers using Tweetdeck or on Twitter. This way you’ll get texts of important updates from your CCC. Use Twitter to schedule your Skype calls, update your CCC on new attorney-clients or just to tell them what you’re doing. Link 4 in place.
5. Meet Up to Keep Up. When you attend the NACLNC^® Annual Conference, plan on flying in at least two days early to brainstorm with your CCC members. You’ll want to meet before the conference to get your face-to-face time in with your CCC members. Focus on learning from your group and grab new ideas for your legal nurse consulting business so you can rock back and enjoy the conference. Link 5 done and your CLNC^® Connection Chain is ready to pay off big!

Now put your CLNC^® Connection Chain to use. Set accountable and measurable objectives, and share them with your CLNC^® chain members. When you complete an objective, send out a tweet. Schedule at least two Skype calls a month so that everyone can update each other on the steps they’ve taken towards their accountable objectives. Research shows that being accountable to others for the action steps in your strategic plan help you implement them. Celebrate each others’ successes and brainstorm over what went well and what didn’t. This is your private brain trust, exclusive board of directors and personal planning committee – make use of them!

A CLNC^® Connection Chain is a great way to make sure your legal nurse consulting business succeeds. Here’s my challenge to Certified Legal Nurse Consultants – set up your own CCC and put it to the test for 60 days. I’ll be waiting to hear from you when you share with all of us how your CCC has helped your legal nurse consulting business.

Success Is Inside!

Marketing your CLNC^® business successfully to attorney-prospects and attorney-clients requires that you provide a safety net and build trust. Here are some strategies for achieving both:

1. Make a professional first impression. In doing so, you have begun to construct a safety net for the attorney-prospect, ensuring the attorney that he is making the right decision in hiring you for his medical-related cases.

2. Communicate. Listen carefully to the attorney-client’s needs and demonstrate your understanding of those needs as you proceed through the meeting. Ask questions to clarify specific points. Confirm the attorney-client’s expectations regarding the CLNC^® services you will provide and the schedule for its completion.

Stay in touch. Provide an easy way for the attorney to reach you and notify you of any changes in needs or the case. When you deliver your work product, make it clear that you are available to collaborate on any necessary additions or amendments.

3. Guarantee. This step may seem risky, but think about how much more secure you feel about purchasing when you know you can return a product that fails to meet your expectations. For example, if your report failed to meet your attorney-client’s expectations, wouldn’t you be eager to correct any problems? Then why not offer that guarantee up front, thus satisfying your client’s psychological need for security?

Guaranteeing satisfaction does not mean you would compromise the integrity of your opinion or work product by adding something you know is incorrect or misleading or by making inappropriate changes. Nor does it mean you guarantee your work product will win their case. It means you will make any corrections or additions needed to the research, wording or format to guarantee the client gets value for the dollars invested. You aren’t offering to revise your work product endlessly either. State a specific time period, say two weeks from the date of delivery, during which the guarantee is in effect.

4. Start Small. Before you get to those bigger projects and cases, you may have to build trust step-by-step. Customers generally are more comfortable starting a new relationship on a small scale. When a woman buys a new line of makeup, in addition to being sure the color is right for her, she wants to know if the makeup suits her skin type, contains sun protection and holds up during the day. Likewise, a new attorney-client wants to make sure your product will perform as expected. The attorney wants to know:
• Will your work product meet expectations?
• Will your report be supported by appropriate standards and research?
• How conscientiously will you meet deadlines?

A woman at the makeup counter might start out with a smaller container or trial size of a new product. Similarly, an attorney might suggest beginning with a brief report and ask for a quick turnaround. Recognize this as an important step in building a long-term relationship.

5. Deliver. Actions sell and quality counts. Your attorney-clients often deal with people who talk a good game but who don’t deliver on promises. By turning in a quality product on time, or even ahead of deadline, you reinforce that the attorney has made a wise buying decision and can depend on you for bigger and bigger projects and more medical-related cases.

When you provide a safety net and build trust, hard-sell is never necessary.

• Every time you present yourself with professionalism, you sell.
• Every time you listen intently and affirm the attorney-client’s expectations, you sell.
• Every time you deliver a quality product, you sell.

Every step of the way, you build into your attorney-client relationship a sense of trust and dependability – a safety net.

Beginning with that initial interview and that first small project, you can create a mutually satisfying, long-term business relationship. And a few loyal, lifetime attorney-clients will make your legal nurse consulting business prosper. You won’t need dozens. Soon you will find attorney-clients relying on you, recognizing your CLNC^® and nursing expertise and your ability to make them look good. They will begin to trust that without your help and expertise they could miss significant issues and even lose cases.

Success Is Inside!

Certified Legal Nurse Consultant David Kuntz

During my career as an ICU nurse, I was always looking for ways to better myself. I took and passed the CCRN exam, but to my dismay I received no recognition from the hospital administrators for this accomplishment. I tried management and found that I was working more hours and getting paid less than the nurses on my unit. Then something happened that changed my career. I tore a ligament in my hand while restraining a patient. I could no longer lift anything over 25 pounds. I was devastated. My ICU nursing career was over. I spent one and half years on light duty and was told that I had to find a different job or the hospital would settle with me. After months of searching, I landed a job in IT as a clinical analyst.

At home after my surgery I had time on my hands, or in my case – hand, so I started to search for different ways to use my nursing knowledge. I came across legal nurse consulting on one of my searches. I spent hours researching legal nurse consulting. The spark was lit and grew with every bad day I had.

It took me five years until I finally decided to just go for it. I enrolled in the CLNC^® Certification Program in July 2009 and immediately started the home-study course. I finished it in a week and was certified the following weekend. I then worked on the NACLNC^® Apprenticeship Program. It took me a little over a week to finish and at that point, I started getting my promotional materials, sample work products and letters refined and ready to send to attorneys.

I started sending out material toward the end of August using all of the techniques I learned from Vickie. One goal that was foremost in my mind was to have a case before I attended the CLNC^® 6-Day Certification Program in October.

I was nervous before I made my first phone call to an attorney, but I kept remembering that they are people just like everyone else and that really calmed me down. In that first call, I introduced myself and gave a brief synopsis of the material I had already sent. I asked for an appointment and the attorney said, “Sure, come in at 4:00pm.”

Now I was really nervous. I looked over the sample interview questions in the online NACLNC^® Community and realized that I knew this information. I met with the attorney and the interview went so well, he is sending me a medical-malpractice case.

Two weeks later, I called another attorney to follow-up on my promotional material. He told me he didn’t receive it, so I presented a short version of how I could assist him. He asked me to set up a meeting with his secretary. The next day I went to his office and he walked into the conference room with a case in his hands and a check for $1,500.00. Inside I was doing cartwheels yet I remained composed until I got in my car and was heading home. The following day I talked with a different attorney and he wants to use me on two cases.

From the end of August to the first week in October, I was able to obtain three attorney-clients.

My first goal was met. I followed what Vickie taught and used her techniques. If everyone follows what they learn in the CLNC^® Certification Program, they will be successful in this business. Vickie and Vickie Milazzo Institute have already done the hard work; all a student has to do is apply what they learn from the CNLC^® Certification Program.

Guest Blogger Profile

David Kuntz, RN, BSN, CLNC has 17 years of nursing experience. He is the owner of David Kuntz and Associates in western New Mexico and specializes in medical malpractice.