In the business world, we’re often advised to network. Interested in changing careers? Network! Need to attract some new clients? Network! Wish you had a knowledgeable mentor? Network! The fact is, networking is a valuable and effective tool that can enrich and advance your legal nurse consulting business…when you use it properly. The problem is that many of us are wasting our time with a type of networking that is not working.

Examples of two types of networking that are not working include making connections with the wrong people or approaching the right people the wrong way.

People often comment that I must have known a lot of attorneys when I started my legal nurse consulting business, but the truth is, I didn’t know any attorneys. I didn’t live in their neighborhoods or get invited to their parties. What I did do was reinvent traditional networking.

If you’re ready to put an end to networking not working and see the results you want, read these 10 tips.

Don’t just socialize – select. Perhaps because the strategy is so ubiquitous, many people confuse networking with simply being friendly. Any time you meet new people and make new connections, the thinking goes, you’re adding on to your social circle and thus networking. But that line of thought is stretching it a little thin. True networking isn’t “just” hanging out and being friendly – it’s meeting the right people.

Be selective when you’re trying to network. Think about it: you can chat and laugh and make friends all day – and that’s great for your social life. But unless your new friends can connect you to attorneys, don’t delude yourself into thinking that was effective networking. Successful people are selective about where and with whom they network. They research what they need, they locate its source, and then they connect.

Make sure your group makes sense. Understanding that the neighbors’ cocktail party may or may not be an opportunity to network is Step One. Step Two is realizing that even among professionals, you must still continue to be selective. In other words, you won’t necessarily find the people you need at your typical networking social hour. You must create a personalized network of colleagues, clients, consultants, vendors, and acquaintances on whom you can depend to give you anything from information to referrals. I’ve never been a fan of networking groups, yet I have a significant network that I can call on anytime I need to. Advice, resources and connections are just an email or phone call away.

Know when to move on. You’ve heard of beating a dead horse…but when it comes to networking, that saying could be amended to “mining a dead prospect.” In other words, no matter how selective you were on the front end, don’t make the mistake of giving any particular individual or group all of your time if you aren’t seeing results or getting quality advice.

Networking is about business, not pleasure. That’s not to say that you can’t develop a friendly relationship with people in your network. Just don’t allow your own hopes or friendship with someone else anchor you to an unproductive group. Your time is valuable and while you’re spinning your wheels over cocktails, you could be engaging big on marketing to that next attorney-prospect.

Dale Barnes, RN, MSN, PhN, CLNC shares that the first networking group she joined turned out to consist of businesspeople, but none of them could offer her connections to attorneys. Still, she stuck it out for a year because the group had come highly recommended. Once she joined a group comprised of attorneys, CPAs and bankers, all of which related directly to her CLNC® business, networking started to pay off and so did her CLNC® business. It’s worth it to research the makeup of a group before you join or the guest list of an event before you RSVP.

Get outside your comfort zone. Generally, we tend to gravitate toward people who are similar to us: people who think similarly, who find similar things fun, and who are in similar walks of life. That’s fine when it comes to your friendships, but you need to aim higher when it comes to networking. It’s normal to gravitate toward people who are like you – but in business, one of the main reasons people don’t get ahead is that they don’t get out of their groups. Make every effort to meet people who are more successful than you are. If you impress them, they’ll have a lot more influence than someone whose success is equivalent to yours.

Instead of casting a wide net, go after individual fish. When you cast a wide net, you might garner a large number of possible contacts, but chances are you won’t be able to spend enough time building a relationship with each of them in order to make it a worthwhile to your CLNC® business. However, when you try to hook individual fish, focusing on one or two specific contacts at a time, you can build stronger, more meaningful relationships. You’ll get to know their wants and needs and they’ll have a better understanding of yours.

Develop a system for keeping up with details. How often have you attended a conference or other event, met a bunch of different people, and then returned home without cultivating any of those relationships? Instead, put the information you learn from and about people to work. There are tons of apps and other software available today that can help you keep up with important details about people immediately after you meet them. When you meet someone new, take note (electronically) of what the person looked like, what you discussed and one or two things you found unique about that person. That way the next time you speak with him or if you want to reach out after the event, you can mention something that will personally interest him, allowing you to make a stronger, more lasting connection.

Manage the follow up. Rubbing elbows at one or two events with a new contact does not automatically create a beneficial relationship. How you follow up with that contact is just as important to your legal nurse consulting business as how you made your first impression. When you do check in with a new contact, find a way to create value. Send an article that might interest her or connect her with someone who might be a potential new customer or who might be able to help with her business. Tell her you recently put a piece of her advice to work and thank her for her valuable insight on the matter. When you do these things, you create reasons to stay in touch and that’s a great way to keep the relationship growing.

Don’t wait until you need something to follow up. Remember, the new relationships you’re forging aren’t all about you trying to get anything and everything you can out of your contacts. Be careful that you’re not constantly reaching out to them asking for this or that for your CLNC® business. Show how you can benefit the person as well. Simply waiting until you need something to reach out to the person will make him feel like you’re taking advantage.

Network outside social media. While networking through social media is an important way to make a connection, it’s not the only way to maintain it. You can’t and shouldn’t depend on millions of LinkedIn connections and Facebook friends to do the trick. Simply having an online connection with a huge group of people is not going to drive that much action for you. You have to connect with social media connections offline in order to really form meaningful relationships with them. Message privately. Write letters or thank you notes. Pick up the phone and call. A high level businessperson I know calls four different people in his network every morning just to reach out and see how they’re doing. The lesson learned? You simply can’t lose when you create a systematic way for staying in touch!

Give as much as you get. Successful networking is a two-way street. Most of us start by asking for help and advice, but as we become more knowledgeable and successful, we gain the means to help others. Whenever possible, give younger or less experienced people advice and guidance.

No matter how successful you become, do whatever you can to help those who have helped you. Successful people are often bombarded with requests for help. They respond to the individuals they like and have a positive history with. This is where developing meaningful relationships comes into play – if you are there for someone in your network, he or she will probably be there for you in the future.

Ultimately, taking not working to networking isn’t difficult – it simply requires you to be smart about who you’re spending your time with. Always engage in powerful and meaningful networking, not just a pocketful of business cards and a glass of cheap white zinfandel. And never stop expecting high performance from your network – if it’s not productive, move on!

P.S. Comment and share your successful networking experiences.

 

Most states require that a plaintiff obtain and/or file an expert affidavit when filing a medical malpractice lawsuit. This helps to keep nonmeritorious cases from clogging and draining the legal system. While these affidavits do not always have to be signed by a physician, many are.

So what do you, as the Certified Legal Nurse Consultant, say to an attorney-prospect who is relying on expensive MD experts for affidavits? Here are three points to emphasize:

  1. You can screen the case for merit before it goes to an expensive MD who ultimately would render the same opinion, but for a lot more money. Consider that MD experts charge $750-1,000/hr while Certified Legal Nurse Consultants charge $125-150/hr. This is especially cost-effective for plaintiff attorneys who reject the majority of cases coming to them from prospective clients.
  2. If the case is meritorious you can help locate the proper MD expert to sign the affidavit. Emphasize that you are a member of the National Alliance of Certified Legal Nurse Consultants, the largest legal nurse consulting association, and network with your 4,000 plus CLNC® peers to locate reputable and proven experts.
  3. It only makes sense that your attorney-clients want the best experts – experts with stacks of credentials, who are in demand and probably have very little free time. This is where you come in. You can help prepare the affidavit for the expert’s review and execution. Many affidavits are not actually drafted by the person signing them, and the Certified Legal Nurse Consultant can write the first draft of the affidavit far more cost-efficiently than the MD expert.

You are not replacing the MD where one is truly needed. Instead you are a complement to and a valuable member of the whole team – a team that will be a lot stronger if you’re involved from the beginning.

Success Is Inside!

P.S. Comment and share how your attorney-clients benefit from your CLNC® expertise in writing affidavits.

 

As much as I love my iPhone®, the autocorrect feature needs improvement. You know what I mean. It changes words we’re typing into words we don’t mean to type. Just the other day I received a text from a good friend that said “Phuket.” Now, you and I know that Phuket is a beach resort in Thailand. But what Siri, Steve Jobs and the Apple Nation doesn’t get is how or why that got into a regular text instead of the word “okay.”

In short, the iPhone can make decisions for us, both good and bad, whether Certified Legal Nurse Consultants want it to or not. If we’re in a hurry, communicating with an attorney-client and we misspell a word, then mistakenly accept the new word, it becomes part of our dictionary for now and evermore. More disturbingly, as we type and make typos, the iPhone learns those words and prompts us to include them in the future. Now “Okay” becomes “Phuket,” “dictionary” becomes “diptionary,” and the list grows. If you have too much time on your hands there’s even a funny website dedicated to autocorrect errors.

So how does a CLNC® consultant reset her iPhone dictionary to get rid of those pesky misspelled words? In two words – you can’t. At least not as of the date of this Tech Tip. If you’d bought a different smartphone – like an Android® or a Blackberry® device (is anyone out there still using one?) – you could go into the settings, locate the dictionary and customize it. Simply Google “how do I change the dictionary for a [insert your phone here]” for instructions to do this on your smartphone.

But for now, we few, we happy few, we band of iPhone users must remain ever diligent and on the lookout for misspelled words, bad grammar and misplaced punctuation in our professional communications – just as Miss Twilliger told us to way back in 6th grade English. At least until someone develops an app for that.

Keep on techin’,

Tom

P.S. Comment and share your funniest auto-correct errors here.

 

Attorneys must have experts to litigate their cases. While only 5% or less of medical-related cases ever go to trial, attorneys will rarely settle a significant case until the opposing side has put its experts on the table. This is why locating experts is one of the most lucrative CLNC® services a Certified Legal Nurse Consultant can provide to attorneys.

Locating experts is made easy when you tap into your 4,000 plus CLNC® peers in the National Alliance of Certified Legal Nurse Consultants association. You can make the process more efficient by developing and cultivating a CLNC® Alliance with 5-8 Certified Legal Nurse Consultants from different geographic areas. If you haven’t yet formed an alliance, be sure to read How to Set Up a Strong Alliance with Other Certified Legal Nurse Consultants. Imagine eight people sharing their best experts with each other. This puts any expert you need just an email away.

Remember, this is a business, not a hobby, so expect to pay 50% of your location fee to the CLNC® Alliance member or CLNC® subcontractor who shared the expert with you. This is just smart business practice that encourages everyone in the CLNC® Alliance to have a vested interest in sharing.

The next time you interview with an attorney-prospect you’ll be ready to show how well and quickly you can deliver this much needed CLNC® service.

Success Is Inside!

P.S. Comment if you have experts to share or if you are seeking experts for your legal nurse consulting business.

 

People often ask why I don’t share my political viewpoints when speaking or on social media. My response, “Politics can bring out the worst in a person. Why do I want to alienate 50% of my audience out of the gate?”

Most legal nurse consultants know that I am a strong patient advocate. I never feel bad about standing up for patients. Trust me, hospitals and insurance companies have lobbies worth billions to look out for them and to protect them from people injured by negligent healthcare providers and facilities.

When it comes to business, there’s no place for politics unless you’re a politician or the particular politics are your business. This is especially important for Certified Legal Nurse Consultants who intend to consult with both plaintiff and defense attorneys. Suzanne E. Arragg, RN, BSN, CDONA/LTC, CLNC even keeps from expressing political viewpoints about her legal nurse consulting specialty, long term care. She says, “Since the healthcare insurance industry and elder care are newsworthy hot topics surrounded by myriad opinions and politics, I find it best to refrain from publicly commenting on these issues. My attorney-clients appreciate this approach and I believe this is one of the reasons I attract their repeat business and continued loyalty.”

The cases you work on in your CLNC® business are serious enough and nothing will sour a good time faster than discussing politics, so why risk ruining a relationship with an attorney-prospect you’ve just met or an attorney-client who’s helping you pay your mortgage and put your kids through school? I say you shouldn’t but then, I’m just saying…

Success Is Inside

P.S. Comment and share your opinion on discussing politics with your attorney-clients.

 

About this time of year Certified Legal Nurse Consultants’ thoughts turn to the purchase of a new computer. Perhaps you feel it’s time to upgrade from your old desktop that takes 45 minutes to boot up in the morning to one of the sleek All-In-One computers. You might be a road warrior who’s tired of hauling an old 70 lb. laptop and are craving a new SSD Ultrabook. Or maybe you’re counter-PC-culture and have an older Mac® computer but want to upgrade to a sleek, thin MacBook® Air® laptop.

My advice to my CLNC® amigos: the only reason to go out and buy a new computer right now is if you’ve suffered a fatal computer crash and need a replacement yesterday. For the rest of us, sit tight and wait. “Why wait?” you might ask. Because Windows® 8 and touch screens are coming in the fall – on tablets, monitors and laptops.

If you’re a CLNC® consultant who is running Windows XP on your current computer, your next computer will have the Windows 7 OS. You’ll need to learn that and then suffer the upgrade process to Windows 8 later, but without the touch screen capability. If you’re running Windows 7 there’s no reason to upgrade yet. It’s a great, stable OS but if your current machine is so slow that it interferes with your work, maybe you should upgrade for the productivity increase.

Windows 8 will be a major departure from prior versions and from the previews I’ve seen it will be well worth waiting for. It seems to be primarily designed for tablets and has retro-fitted the tablet look to the regular PC. Beta-users love it and hate it. By the time it comes out it should be well refined. That leaves you with the choice of the devil you know (Windows 7) versus the devil you don’t know (Windows 8). Unless I suffer an unrecoverable, catastrophic failure, I’m going to wait and see. While you make up your mind, you can read more about Windows 8 here.

CLNC® Mac users also have a difficult choice. The new “OS X Mountain Lion®” operating system will be out in the summer or fall. Older Mac systems probably won’t be upgradable but some of the newer systems probably will. You can read more about Mountain Lion here. If you’re considering buying a new Mac, wait and get one that’s optimized for the new OS. You’ll be a much happier CLNC® consultant than if you simply upgraded an old box to a new OS.

Tablets aren’t ready to replace your legal nurse consulting business’ computer (not yet), so you still need a computer. If you absolutely, positively need a new computer now, go ahead and get it. However if you can afford to wait, it may be worth it.

Keep on techin’,

Tom

P.S. Comment and share what you plan to do for your next computer.

 

Wired magazine has coined the term “distracted doctoring” to describe physicians who use laptops, smartphones and tablets during surgery. While we all know that the use of devices is not isolated to the OR department, it is still shocking to imagine that this is happening, especially in a so-called sterile environment.

I asked nurses who still work in hospitals if they’ve witnessed these occurrences and indeed they have.

Several nurses admitted to holding a cell phone to a surgeon’s ear while the surgeon was performing a procedure.

One nurse, Traci, shared: “I have turned off a surgeon’s phone and pretended that I didn’t realize what I’d done. I have also taken the phone off the wall in the OR and hid it in a cabinet, because the surgeon I worked with was a phone junkie, and would take forever to get to work. Not to mention the extra costs to the patient who was already under anesthesia while the calls were going on.”

Another nurse, Marie, was a victim herself: “I had a physician texting as I was being prepped for a procedure. I was told he had to answer calls so he could concentrate. Shortly thereafter the Versed and Propofol kicked in… thank the heavens.”

One CLNC® consultant even shared: “I have been involved in a case where the surgeon used her smartphone during a laparoscopic cholecystectomy… by the way the patient is now missing her entire biliary tree.”

Nurses are also concerned about infectious disease issues, in what is supposed to be a sterile environment.

I’ve blogged in the past about the discoverability of cell phone messages and records. The potential liability of distracted doctoring is huge, not just for the doctor, but for everyone around him.

What’s a healthcare provider to do? First, every hospital and outpatient surgical center must have strict policies in place regarding use of devices during surgery. Second, RNs are going to have to get very assertive about enforcing a “no device” policy. Third, hospitals are going to have to support their nursing staff when disgruntled doctors retaliate against them for enforcing said policies. I say it’s time to reward the whistleblowers, not punish them.

The idea of the surgeon as the “Captain of the Ship” is going the way of the manual typewriter and rotary-dial phone. Any person who steps foot in the operating room is responsible for doing whatever it takes to protect the patient. Just as there are bad captains on cruise ships (think of the Costa Concordia incident), there are bad surgeons.

Finally, I believe patients should have a right to videorecord their surgery. I always joke that nurses outside the OR don’t have a clue about what goes on behind those closed doors. If a surgeon is blasting Van Halen instead of the requested meditative music the patient wanted, it might not matter. But we all know what happens to our level of concentration when we talk on the phone, text or play Words with Friends. If videorecording is good enough for our police officers when making stops or arrests, then it’s good enough for healthcare providers in situations where being distracted, even for a few seconds, can maim or kill.

We must put a stop to this grossly negligent practice immediately. This is a more common issue than the healthcare system might be ready to acknowledge. But if Wired (not a healthcare publication) is writing about it, that tells us the problem is more insidious than probably any of us want to believe.

Distracted doctoring, distracted nursing and distracted assisting is only going to get worse if we don’t stop it before the generation who’s never been disconnected takes the helm.

We have one more reason to stay healthy and out of the hospital. Take care of yourself, your life may depend on it. I’m just saying…

Success Is Inside!

P.S. Don’t comment on your personal experiences with distracted doctors – they might be reading this blog during surgery!

 

I attended a business function for one of our vendors and the dress code was “business casual,” a variable term here in Houston. The owner of the company who was sponsoring the event was there with his wife – both dressed in “Neiman’s casual.” Several employees of the company were also there, dressed in “Nordstrom’s casual.” About the middle of the evening, the son of the owner, who also works for the company and will probably one day own it, turned up in “college casual.” You can guess what that looked like.

I’ve met with the son on other business occasions and for the most part he’s always been dressed appropriately. But this time, he just dropped the ball. I wanted to tell him, “Dude, it’s an indoor business function – you don’t wear sloppy cargo shorts. And I prefer not to see your feet in sandals (the last man who looked good in sandals was Jesus.) And didn’t your father teach you that you need to shave at least once a day?”

My point is that when you attend a business function, it’s business. That means dress for business, come ready to do business and don’t get me started on your feet (really). As a Certified Legal Nurse Consultant, dress the part and it will help you act the part. Never let the attorneys’ attire, no matter how bad it is, lull you into thinking that it’s okay to look less than the professional you are. And my parting words for male CLNC® consultants: Guys, if you are going to wear sandals (and I don’t recommend it – ever), think about getting a pedicure first.

Success Is Inside!

P.S. Comment and share the business dress mistakes you’ve run into, or the ones you’ve committed.

 

Certified Legal Nurse Consultants know the utility of searching MEDLINE and other wonderful National Library of Medicine (NLM) databases when doing research for your legal nurse consulting work product. In case you’ve gotten rusty, this week’s Tuesday Tech Tip is a quick review on searching MEDLINE through PubMed.

Seasoned CLNC® consultants all know that the fastest way to start their research is with PubMed. It’s easy to use and reaches out to resources beyond the NLM and it includes citations that haven’t yet been indexed by MEDLINE. It also includes OLDMEDLINE which, my CLNC® amigos, is not the LARGE PRINT VERSION but are citations from pre-1966. The best part is the Tech Tip Tom-approved PubMed tutorials to help you sharpen your research skills.

As Sherlock Holmes said, “Watson, the game is afoot!” so is the research, get to it!

Keep on Techin’,

Tom

P.S. Comment and share your favorite search tips!

 

Congratulations to Shari Diorio, RN, BSN, CLNC who received her first cases at the CLNC® 6-Day Certification Seminar in Las Vegas. Watch Shari tell her story of how she received cases from two different attorneys, the first literally just minutes before the CLNC® Certification Exam started and the second case just after the exam, while she was at the reception!

In Shari’s own words, “It doesn’t get better than this!”

Success Is Inside!

P.S. Comment to congratulate Shari on such a fantastic start to her career as a Certified Legal Nurse Consultant.
   
P.P.S. Read more CLNC® Success Stories and submit your CLNC® Success Story to sweeps2013@LegalNurse.com to enter the 2013 NACLNC® Sweepstakes.

 

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