March 2009

To protect your identity, reputation and even your savings account, as a Certified Legal Nurse Consultant, you need to strongly manage your online passwords.

Very often people make one, or both, of these critical errors:

1. They pick a password that is easy for someone to guess.
2. They use the same password for many different websites.

Let’s look at each error in more detail.

Easy to Guess Passwords

When I was an IT director at a large company in Houston, this was one of the most common issues I ran into. If I knew just a few personal details about someone, I could guess their password more often than not.

If they had pictures of their kids all over their office, they most likely used some form of their kid’s name. If they had Notre Dame stuff on their desk and walls, their password usually was related to the Fighting Irish football team.

Here are the most common bad password ideas:

1. Words that one can find in a dictionary (nurse, hospital, attorney, etc).
2. Sequential sets of numbers or letters such as “asdfghj” and “123456.” These are sequences of letters/numbers that are next to each other on the keyboard.
3. The same letter repeated over and over again (nnnnnn or 111111).
4. Your pet’s name.
5. Your own name.
6. Your spouse’s name.
7. Your child’s name.
8. Your grandchild’s name.
9. Your favorite hobby, sports team or recording artist.
10. Your birthday or anniversary.

Using the Same Passwords Across All Websites

Let’s say you have a great password that no one could ever guess. In fact, it’s so good, you use it for all your website accounts.

One day, you have an issue with one of the sites, and call their technical support. They ask you for your password to walk you through the issue. You give it to the tech support rep.

Now there’s another person out there in the world that can access all of your personal accounts, change the password and contact information on your account and wipe you out. Most companies have some security in place to help prevent bad things like this from happening, but you should make it as difficult as possible for the bad guys.

The Solution

I use a site called PassPack to help manage my passwords.

You can store all your passwords securely, generate hard-to-crack passwords, and automatically log on to websites that you have stored passwords with…and it is totally FREE. Go here to sign up.

Although, everything is pretty much self explanatory, and you should have no problems signing up or using the site, you can find detailed instructions, and plenty of articles in their knowledge base to walk you through any issues.

Passpack can also suggest passwords for you. Just click the “Suggest” button when filling out the entry details for a particular site. You’ll need to make sure you update the site with this new password.

I have had no issues with PassPack so far. I have changed all my passwords and manage all of them through this site. However, I do recommend that you print out each password and store it in a safe place (like a home file system, or safe), in case PassPack disappears one day, you still have your passwords in one place.

Seinfeld fans probably remember the classic episode where Kramer guesses George’s ATM code…just by knowing a little bit of personal information about him. It’s a funny scene, and not too far off from how people can really guess your password.

P.S. Have you ever had a password problem or had an account hacked? Share your story in the comments to help other CLNC^® consultants prevent a similar thing happening to them.

Guest Blogger Profile

Brian Horn is an Internet marketing consultant who specializes in search engine marketing, site optimization, social media marketing, link building and web data analytics. Brian has consulted with Vickie Milazzo Institute for over three years.

Brian also speaks at seminars and conferences throughout the U.S. and Canada on how to use the Internet to improve business.

Welcome all Certified Legal Nurse Consultants who have stormed San Antonio for the 2009 NACLNC^® Conference. I hope you’re as excited as I am about our keynote speaker, Stedman Graham.

Since our Conference theme is Move Like a Maverick for Breakaway CLNC^® Success here are some tips that will help you maneuver through the Conference like a maverick.

1. Start Day 1 off with some fun. Don’t miss out on Texas-style mariachis at 7:00am on Thursday followed by my opening Move Like a Maverick for Breakaway CLNC^® Success.
2. Turn off your cell phone, pager, chiming watch and any other stress-producer you’ve brought with you. This is not only a courtesy to your fellow CLNC^® peers, but also a courtesy to yourself, honoring all you’ve invested to be here.
3. Limit checking your email and voicemail or calling home to just once a day.
4. Be open to all the new recommendations so you can achieve bold CLNC^® success with your legal nurse consulting business.
5. Meet and get to know two new CLNC^® consultants at each break and reception. Eat lunch and dinner each day with three CLNC^® consultants you don’t know. Sell your expertise to each other. You are each other’s best resources for future CLNC^® subcontractors and experts.
6. Practice positive masterminding. Connect with two other CLNC^® consultants and mastermind together at the end of the day. Each of you will process and apply information differently. Focus only on positive ideas for your CLNC^® business. By coming together, you’ll take home new strategies you wouldn’t think of alone.
7. Remember to sign up for your professional photo session while at the Conference to add to your legal nurse consulting website.
8. Don’t miss a session. Go in positively knowing that a single idea can increase your profitability 1%, 5%, even 10% and more.
9. At each session, write down at least one action step you will take to grow your CLNC^® business.
10. Commit to learn one thing from each speaker. While every presentation is packed with useful information for you, the key is being in the right mindset to grab the ideas when they come your way. I once attended a seminar where only 5% of the information was interesting and fresh. But the ideas I got from that 5% added to the growth of my company by as much as 10%. Because I was committed to learning, my mind was ready when the “good stuff” was presented.
11. Take the information presented and create your own new ideas. My goal when I sit in on a session is to come up with ideas that are even better than any I get from the speaker. This mindset will help you achieve a unique CLNC^® business – not a look-alike imitation of someone else’s.
12. Take it easy. If you allow yourself to get frustrated about anything – an airport delay or the person sitting next to you – you’re the only one who will suffer. Stay loose. If you aren’t happy with the person sitting next to you, sit next to someone else in the next session or get up and move. Stay upbeat and attract positive energy.
13. Exercise daily – even for only 20 minutes. Get outside the hotel and renew yourself. Take a brisk walk around the block. Visualize your CLNC^® experience as you indulge in a massage or relax in a hot tub. Treat yourself to a fun memory – buy a Texas souvenir.
14. Remember to put on your comfortable CLNC^®Wear so everyone in San Antonio will know you are a Certified Legal Nurse Consultant.

Check back on March 16, 2009, when you can read my tips in Plan Your Moves After the 2009 NACLNC^® Conference.

Success Is Inside!

P.S. The quickest and easiest way to find me is at the Vickie Milazzo Institute exhibit.

P.P.S. Please comment and let me know how you’re enjoying our Conference.

We’re all looking for a few ways to save money – whether it’s the budget for our legal nurse consulting business or our family budget. This week’s Tech Tips will focus on some innovative ways to save money.

A recent headline in one of my tech journals exclaimed that Dell Computers has made over a million dollars (U.S.) from Twitter. Not being a Twitter subscriber, I was immediately curious how they could do this. It turns out it’s pretty simple. Dell has thirty different accounts on Twitter, each with a specific purpose. But if you subscribe to the Twitter stream for Dell Outlet you’ll get special offers on computers and other Dell products. That’s one way to get something useful out of Twitter. For those of us who aren’t “Tweets,” you can also use your blog reader to subscribe to a variety of Dell’s RSS Feeds that offer special deals, support and other information.

My mom was an inveterate coupon clipper (she also collected S&H Green Stamps if anyone remembers those). I have fond memories of her clipping through newspapers and magazines in search of 5 cents off this, 10 cents off that and driving across town to catch double coupon day at the Acme market. If you’ve ever used a shopping cart to check out after an Internet purchase (especially on Amazon.com), you’ll often see a box asking you for promotional claim codes. Ever wonder where everybody else but you gets these? It’s pretty simple – there are any number of websites on the Internet offering coupons (I’m trying to picture my mom and her scissors and a computer screen – too funny) but most are for groceries and other useless stuff.

One truly good site is RetailMeNot.com. This site allows you to search for coupons for a variety of items by category and instead of toothpaste, it offers technology. You can actually search for computers, software, consumer electronics and more. Once you get into the computers category, you’ll find a searchable listing of coupons by manufacturer and by reseller. If you’re willing to spend some time searching you’ll find some great bargains here (I repeat: if you’re willing to spend some time searching). Some of these aren’t really coupons and will point you to special offers by web merchants that you may not have found on your own. They also rate “unreliable” coupons to help keep you from getting outfoxed. Good luck!

My last tip on saving money – other than Mozilla Firefox with its really cool add-ons, Thunderbird for email and most Google Apps – don’t download free software off the Internet. If you must, do a simple Google search for that software and include the words “bugs, complaints, issues, malware” in your search. This is a pretty good way to see if what you’re about to download is freeware or malware. At the risk of painting my pixels with too broad a brush, lots of free software is really malware. You don’t want malware on your computer and the best way to get it is to download a cool cursor, load an off-brand “required player” for a video or song, or sign up for a free virus scan at a website you’ve never heard of before. Free can cost you a lot of money and time when you get your identity hacked or have to dial 1.800.Call.A.Geek or haul your computer off to get it cleaned and vaccinated.

Keep on Techin’,

Tom

How do you start your day? Does your breakfast contain a line of pills (and I don’t mean vitamins) longer than your middle finger? If you open your medicine cabinet too quickly is there an “orange avalanche” of pill bottles? Have you succumbed to the slick marketing of pharmaceutical companies like many of my baby boomer friends who daily whip out an array of drugs for restless leg syndrome, elevated cholesterol, reduced bone density and sleep deprivation?

If you read any magazine and look at the ads, you’ll see that the pharmaceutical companies have medicalized just about every illness, condition and quirk. Not only are drugs shamelessly marketed directly to potential “patients” but to the physicians who would and do prescribe them. My 27 years of experience consulting on products liability and medical malpractice cases as a legal nurse consultant have caused me to be very suspicious of pharmaceutical companies and the diseases they create, and of course, very agitating to my personal doctors.

My Italian grandmother lived a long life and never took a single prescription drug. In Italy, food is the drug, and she proved to me first hand that what I shove into my mouth directly impacts my energy level and the state of my health. Relax, this isn’t a blog on diet. I don’t advocate any particular diet but I try and stick to a Mediterranean diet (mainly for the spaghetti), it’s what keeps me a healthy size 4 (I wish).

I’m a small woman at 5′ 2½”. When I was diagnosed with osteopenia my physician immediately recommended Fosamax^®. Considering all the side effects of Fosamax, which I’m intimately familiar with because of products liability litigation, I rejected it outright, but I know others who haven’t and others who won’t when their time comes (good luck chewing your steak).

Instead I increased my vitamin D, calcium and vitamin K intake; hit the weights in the gym a lot harder and added a little jump roping; all without the help of estrogen (natural, artificial or otherwise). It took some serious discipline but in one year I had gained significant bone mass – at a time and at an age at which the vast majority of women lose bone mass.

My physician couldn’t believe it and in fact, seemed almost upset that I did it without her help (or her meds). Surely I was an anomaly. No matter the evidence, there was no way she was a believer. She continues to practice medicine like the typical pill-pushing physician who’s been brainwashed by the pharmaceutical companies. Thank God I’m a nurse and can think for myself.

But most consumers can’t, so that’s why the book Our Daily Meds: How the Pharmaceutical Companies Transformed Themselves into Slick Marketing Machines and Hooked the Nation on Prescription Drugs by Melody Petersen is one of my favorites on the pharmaceutical industry. Not a day goes by that I don’t read about a new drug’s serious side effects and the products liability cases generating from them. This book focuses on the institutional deception of pharmaceutical companies and is a must read for all Certified Legal Nurse Consultants who consult on pharmaceutical products liability cases, and even medical malpractice cases. The author discusses physicians’ less-than-appropriate relationships with the pharmaceutical industry and how it’s marketing, not science that drives these companies.

You won’t need this book to tell you what you probably already know, but it will help you think differently about your legal nurse consulting business and the CLNC^® services you provide to your attorney-clients in this drug-dependent age.

Add this book to your “must reads.” And be careful what you put in your mouth – remember doctors used to endorse cigarettes once upon a time.

Success Is Inside!

P.S. If you want a truly eye-opening book on food and diet, try this one: Good Calories, Bad Calories by Gary Taubes – it’s not a diet book and not a light read but will change your thinking (it got Tom off beer).

Sunday, March 8 is International Women’s Day and we’re celebrating the achievements of women, economically, socially and politically. Wherever you are and whatever you plan to celebrate, I’ll bet that your life is probably a lot like mine – crazy busy with your legal nurse consulting business, your family, the myriad responsibilities in your life with little time left for celebrating, much less time for your women friends.

On International Women’s Day, take a pause to contemplate not just your achievements, but also what it means to be a woman and what it means to be surrounded by your women friends. Consciously, make the effort to surround yourself with your best women friends. If you don’t have any, find them – they’re there if you look hard enough.

Keep your life lean and positive. Dump any friend (man, woman or relative) who doesn’t genuinely support you by coming from a negative or grasping space. True friends won’t always agree with your every action or decision, but you want your friends to be a force of good in your life – not a detour to the dark side.

Remember to make time for your friends. We all like to be spontaneous but let’s face it, we’re busy. So schedule, schedule, schedule: an early morning walk, lunch or a glass of wine after work. Even a weekend sleepover might be fun. (Your husband will love you for this one.) My best high school friend from New Orleans and I occasionally go off together for a WWA (women’s weekend alone). We find it strengthens our friendship and restores that bond (especially after two martinis). Sometimes she’ll visit me at my home and other times I’ll go to hers. What matters is the connection. My home is always open to my friends and it’s always renewing to have them stay with me.

Friendship doesn’t cost anything and it means everything. Be a best friend today. If you want to learn how to make even more of your friendships, read my Chapter on Fusion in my book, Inside Every Woman: Using the 10 Strengths You Didn’t Know You Had to Get the Career and Life You Want Now. You will never be the same once you fused with a group of strong, independent, successful, supportive women.

Take a moment today to honor and celebrate your womanness, and the womanness of all the women in your life. It would be a much different world without us (not to mention a lot messier).

Success Is Inside!

P.S. Comment and share how you are celebrating International Women’s Day with the special women in your life.

Tom’s favorite search tool is Yahoo. Our director of education likes Google. My favorite search tool is Tom! Every day we field questions from CLNC^® consultants and even attorneys that are easily found through a quick Internet search. Tom has become a master at searching out the most arcane facts from the furthest reaches of the Internet. He uses a variety of search engines, constantly juggles and refines search terms, and even uses whole sentence searches. If you want to know what species of monkey is endemic to Canada, he’s the one to ask.

If I need a restaurant in Oslo or Poughkeepsie, he’ll not only find me a local review and suggestions on which species of sea urchin tastes best in October, but ferret out the name of the fisherman who sold it to the restaurant. Al Gore may have invented the Internet, but Tom is the one who has harnessed its power for the good of Vickie-kind. I may be exaggerating a little here, okay I’m exaggerating a lot. But with a little bit of mental sweat you can search as well as Tom.

There’s a wealth of medical, nursing, state and federal resources out there. You can learn about who can report Medicare and Medicaid fraud, what’s new in healthcare regulations and find answers to all sorts of questions simply by putting Google to work for you. Before you take the time to fill out that mentoring request to learn the definition of a legal term in your home state of Idaho just do a quick online search. We constantly answer mentoring questions that could have been answered with a simple trip to Google. Get the most out of your CLNC^® Mentoring by doing your search before you request mentoring. What’s good about this is that you will expand your knowledge and at the same time learn you can answer many of your own questions.

I always tell new CLNC^® consultants that, “we won’t do your work for you” and we won’t. We’re here to be your coach and to guide you on how to do the work, handle your CLNC^® business and to answer your questions (things you can’t necessarily find online). Don’t use the mentoring process to replace the thinking process or the nursing process. You’ve been trained to think critically as a nurse, you do it on the job and you do it naturally. Apply the nursing process to the legal nurse consulting process and you’ll come out a winner.

There’s a world of knowledge out there. Use it and use it wisely. Educate yourself and your attorney-clients. But, like Tom says, “Search smarter, not harder and don’t depend on Wikipedia unless you want to be road kill on the information superhighway.” Twitter you later!

Success Is Inside!

P.S. Comment on one interesting search you’ve done recently keeping in mind this blog is rated G.

A couple of Thursdays ago, I posted a blog about my birthday (thanx again everyone). Then Vickie had a birthday and today I’d like to remind everyone of two more birthdays – both are about half my age and both are almost as important as mine. They’re the birthdays of whats, not whos. You either love or hate (or both at once) these whats.

On November 10th of last year, Microsoft^® Windows^® turned 25! Happy belated birthday, Windows. I’m sorry I didn’t send a card but I forgot while waiting to reboot (again). This year, coincidentally on my birthday (January 22 in case you want to mark your calendar), Apple, Inc.’s Macintosh^® computer, turned 25 too! Happy belated birthday, Mac^®, I’m sorry I didn’t send a card but I was loading the Slumdog Millionaire soundtrack onto my iPod^®.

Windows was really created in 1983, it wasn’t until 1985 that Windows 1.0 came around as a new product. My first experience was Windows 3.1, back in the early 90s. I remember moving very reluctantly from my trusty DOS version of Automenu to the scary Windows GUI (graphical user interface). It was so traumatic that I needed a techie friend to come over, install it on Vickie’s and my computers and teach us to use it.

Next we graduated to Windows 95, then moved up to the popular blue screen of death known as Windows 98. Believe it or not, I still have two laptops running Windows 98! I keep them to run some older programs I just can’t live without (no, one is not Pong). We passed through a couple of server versions and I advanced the users in Vickie’s growing company right past Windows 2000 to the best OS I’ve ever used, Windows XP. Now we have the SP2 version of Vista out (which shows it really is a good OS if you have enough computer power) and Microsoft is set to release Windows 7. All the reviews I’ve seen of Windows 7 say it will (eventually) knock our socks off (even though it’s really just SP3 of Vista).

Although Apple was started way back in the ‘70s, 1984 was the public introduction of the first Macintosh computer (which was the first computer to use a GUI as well as a mouse). Remember the cool “1984″ commercial that ran during Super Bowl^® XVIII? Most of you know I’m not a Mac user (although I did check my email on a Macbook Pro^® in the Apple store in Tokyo last year) so I have no history with them. I will tell you that I believe they’re some of the best computers built and have the best operating system on the market.

Today, technology has given Certified Legal Nurse Consultants many more choices than we had in the 80s and 90s. There are advantages to both systems and with the vast array of software available (like Windows for Mac) there’s nothing stopping you from using a Mac in your legal nurse consulting business. You won’t find Macs in too many big law firms but you’ll probably find them with solo practitioners and possibly small firms. Whichever OS you choose for your business or next computer upgrade, you’ll be in good shape tech-wise. Things will just continue to get better. You can look as cool as you want in Starbucks^® or for your kids – there’s nothing holding you back! One last thing – there are Mac viruses out there (contrary to popular belief), if you’re a Mac user check out this article.

A lot of things have come and gone since 1983/1984, Ronald Reagan, George HW Bush and Cabbage Patch Kids included. We’ve experienced the frustration and fun (hah) of Windows and Macs for over 25 years. Can you think of many other products, especially in the personal computing field, that have lasted that long while improving themselves? If you do, let me know.

Keep on techin’,

Tom

Saturday night I attended the 2009 Pink Tie Gala, and was honored with the Hope Award for Ambassadorship as a corporate sponsor for the 2008 Komen Houston Race for the Cure^®.

Judge Ed Emmett, Vickie Milazzo, Marjorie Landry

Over 27 years certifying legal nurse consultants and operating a woman-owned business, I’ve been graced with many honors and awards. This one is very personal and special to me because of my Mom.

My Mom, Marise

Many of the women I mentor won’t “go for it” because of their fears. One thing that helps me go for it is perspective. My mom, Marise, gave me that. She came from Tickfaw, a small town in Tangipahoa Parish, Louisiana, and she always dreamed of traveling. She read books that took her to the Eiffel Tower, Big Ben, the Sistine Chapel and she planned on visiting all of them. Then she met Sal, my dad, and they married and lived in the big city – New Orleans.

My Mom and Dad, Marise and Sal

During those early, struggling years she still dreamed but often said, “When we have enough money, we’ll travel.” But then she had three children, and she said, “When the kids are grown and out of the house, then we’ll travel.”

My Family – I’m the shy one sitting on Mom’s lap

Finally, the kids were out of the house – and my mom died – at age 48 from breast cancer. Her travel dreams never came true.

Are you waiting to live your dreams? And if yes, what are you waiting for? When you get enough money? When you lose enough weight? When your business is perfect? When your spouse is perfect? Don’t wait. My mom’s death taught me that the time is now. When I’m afraid to take a risk, which is quite often, I honor my mom by asking myself, “What’s the worst thing that can happen?” The perspective of knowing it’s not cancer or death helps me to do the thing I fear.

It’s perfectly okay to admit that a commitment is not right for you and to reject it outright. After all, this is your life, not someone else’s.

What’s not okay is to hold back and put less than everything into a commitment that is your passion. If you want something, go for it all the way and go for it now. When you do, you’ll wake up every day to a life and a legal nurse consulting business you love. This is the message I’ve been sharing for 27 years with Certified Legal Nurse Consultants and women everywhere.

All of you know my business mission is to certify legal nurse consultants as not just the best, but the only, solution for attorneys who litigate medical-related cases. My personal mission is to see deaths from breast cancer eradicated in my lifetime. To this end I actively sponsor Susan G. Komen and support their mission to do the same. Each year an Institute team has walked (and occasionally run) the Race for the Cure^®. I’ve sponsored booths, donated time, money and my book Inside Every Woman: Using the 10 Strengths You Didn’t Know You Had to Get the Career and Life You Want Now – all of it for my mother and other women who needlessly lose their lives, body parts and confidence to breast cancer.

Mom, over the years I have felt you watching out for me. Often you were laughing and smiling. I felt your tears mingle with mine. And yes, I’m ashamed to say, I’ve felt the occasional frown of disapproval.

Saturday night was for you. Thank you for the beautiful legacy you give to my life and taught me to share with others.

Success Is Inside!