I recently mentored a Certified Legal Nurse Consultant who has no problem getting attorney-clients. Her problem is keeping up with her successful marketing and the loads of cases that go with it. Failure to provide consistently excellent work product has caused one of her attorney-clients to go elsewhere.
It is always easier to keep an attorney-client than to have to market to new attorneys. To lose an attorney-client is bungling an amazing opportunity as this CLNC® consultant has done.
My advice: “You don’t need more attorney-clients, you need to work on your cases and hone the skills necessary to consistently produce a quality work product and properly service the attorneys you have.”
Successful CLNC consultants don’t just one day decide to become excellent at what they do. They hone their skills day after day after day until their excellence is not a single act, but a habit. Every action is congruent and intentional.
I love marketing and respect CLNC consultants who are good at it. I respect even more those Certified Legal Nurse Consultants for whom excellence is as involuntary as breathing.
2 thoughts on “Vickie’s Favorite Quotes: Aristotle”
Could not agree more. I just don’t take on more hospital clients because my ability to provide the quality of work my current clients expect would be spread too thinly.
You’ve got that right Vickie. Why reinvent the wheel when you have one right there? I have learned so many things and one is keeping each attorney satisfied with my work product, just like you taught me. If I have not heard from them for a week after sending the report, I send an email asking if they are satisfied with the report. I have to ensure my risk-free guarantee and it gives me satisfaction in my work performance as a CLNC® consultant. It is great to have repeat business. I love it when I get, “excellent” or “it helped me to make the right decision.” So far, so good.
LegalNurse.com is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
The National Alliance of Certified Legal Nurse Consultants (NACLNC®) is the largest and oldest association of legal nurse consultants.
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*The opinions and statements made by Vickie Milazzo, the founder of Medical-Legal Consulting Institute, Inc. are based on her experiences and expertise, should not be applied beyond the specific context provided, and do not guaranty or project actual results. Vickie Milazzo is no longer involved in the operations or management of the business, but is involved as an independent education consultant.
Could not agree more. I just don’t take on more hospital clients because my ability to provide the quality of work my current clients expect would be spread too thinly.
You’ve got that right Vickie. Why reinvent the wheel when you have one right there? I have learned so many things and one is keeping each attorney satisfied with my work product, just like you taught me. If I have not heard from them for a week after sending the report, I send an email asking if they are satisfied with the report. I have to ensure my risk-free guarantee and it gives me satisfaction in my work performance as a CLNC® consultant. It is great to have repeat business. I love it when I get, “excellent” or “it helped me to make the right decision.” So far, so good.